Built for ecommerce, Gorgias combines a powerful helpdesk foundation with a conversational AI layer to elevate customer experience across the entire journey. The platform powers AI-driven customer service that helps brands support, sell, and re-engage shoppers at scale. Automate high-volume customer support, enable easy self-service, and route high-impact conversations to human teams—all from one unified platform across email, chat, social, voice, and SMS.

Retain more customers with a customisable loyalty program and referrals. Launch quickly and easily make changes, no coding required. Encourage customers to spend more and increase repeat purchases with 20+ out-of-the-box campaigns, like goal spend and social media engagement. Acquire more new customers quickly by incentivizing referrals. Access advanced analytics to understand customer behaviour and optimise your rewards program to boost engagement and create lasting brand loyalty.

EasyGift helps you automatically add to cart any free gifts or product add on based on custom rules. You'll become a monster upsells brand with these kinds of add to cart upsells and BOGO / Buy 1 Get 1 offers. With a super simple UI, creating rules for free gift upsell is as easy as meditation for a monk. You can choose to generate cartbot like rules for cart upsells based on the total cart value or specific products. You can even decide when to activate the offer by scheduling a start time.

Boost AOV with Easy Bundles, the ultimate bundle builder that enables customers to build their own customizable bundles & gift boxes. Easily offer fixed-price bundles, discounted bundles, bundle subscriptions integrated with your favorite apps, tiered discounts and mix-and-match options in minutes. Unlock free gifts with custom bundle purchases. Instantly sync inventory & 3PLs, track performance, & watch revenue grow. Easy to launch with flexible layouts, fully customizable, & built to convert.

Build a product recommendation quiz, such as a skin quiz or skincare quiz, to personalize shopping sessions. Use the quiz AI quiz maker to easily create your product finder product quiz. Deploy the optional AI Shopping Assistant for guided selling. Capture emails and build a better quiz app funnel via logic branching. Launch a quizz to grow, and optimize your product recommender shopping quiz with ab tests. Easily migrate from octane AI, typeform, revenuehunt, quizell, quizify, or lantern