Built for ecommerce, Gorgias combines a powerful helpdesk foundation with a conversational AI layer to elevate customer experience across the entire journey. The platform powers AI-driven customer service that helps brands support, sell, and re-engage shoppers at scale. Automate high-volume customer support, enable easy self-service, and route high-impact conversations to human teams—all from one unified platform across email, chat, social, voice, and SMS.

Blockify Fraud Filter & Blocker is a robust solution for store protection, fraud control, and fraud prevention. It allows you to block IPs, countries, bots, and spy extensions, while also preventing fraudulent orders using proxy, Tor, VPN detection, and AI fraud filters. With a country blocker and visitor analytics, you can monitor traffic, control risks, and gain actionable insights. Blockify also auto-cancels high-risk orders and includes content protection features to safeguard your store.

Signifyd provides AI-powered decisioning and financial guarantees to protect your entire customer journey, from checkout through returns. Guaranteed Fraud Protection offers instant decisions at checkout, backed by a financial guarantee against fraud chargebacks on all approved orders. This shifts liability away from the merchant, letting you grow fearlessly. Intelligent Returns Protection stops return fraud and abuse while ensuring fast, friction-free returns for your best customers.

Wishlist Plus enables your shoppers to save favorites and return to them later. Comes with powerful APIs to customize wishlists and integrates with leading email services to send price drop and restock alerts. Helps shoppers organize products into multiple wishlists and share them via emails, SMS, and socials. Supports anonymous wishlists. Comes with detailed reports on shopper behavior. Includes a new Customer Accounts extension for easy tracking of all wishlists and browsing activity.

Retain more customers with a customisable loyalty program and referrals. Launch quickly and easily make changes, no coding required. Encourage customers to spend more and increase repeat purchases with 20+ out-of-the-box campaigns, like goal spend and social media engagement. Acquire more new customers quickly by incentivizing referrals. Access advanced analytics to understand customer behaviour and optimise your rewards program to boost engagement and create lasting brand loyalty.