Built for ecommerce, Gorgias combines a powerful helpdesk foundation with a conversational AI layer to elevate customer experience across the entire journey. The platform powers AI-driven customer service that helps brands support, sell, and re-engage shoppers at scale. Automate high-volume customer support, enable easy self-service, and route high-impact conversations to human teams—all from one unified platform across email, chat, social, voice, and SMS.

Require customers to agree to your terms and conditions before checkout. Add checkboxes to product pages, cart pages, and drawers, with display rules by product, variant, or tag. Use them for privacy policy, age verification, or GDPR consent. Consent is timestamped on orders as proof in disputes and chargebacks. On Shopify Plus, add checkout checkboxes by product, company, country, or cart total, and hide express checkout until agreed. Multiple checkboxes and up to 20 languages are support

Improved Contact Form adds a floating "contact us" button to the corner of each page of your store. Visitor and customers can click it to contact you, and their message will be delivered to your email. Additional widget options to help boost engagement and purchases can be added to your shop in one click, including lead capture forms, promotional banners, coupon popups and social media buttons.

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Tolstoy is the AI content and commerce platform for ecommerce brands. It combines your catalog, brand guidelines, and creative references into your Brand DNA, which guides every generation. Create on-brand videos, images, ads, and UGC with reusable workflows. Review and refine every asset, then publish shoppable videos across product pages, collections, Shop, email, SMS, and social. Add AI Shopper and virtual try-on experiences, and track performance to improve what you create next.