Klaviyo Reviews collects text, photo, and video reviews with automated email and SMS requests from prebuilt flows. Verified reviews build trust, and AI helps customers write reviews and drafts your replies in your brand voice. Show ratings, summaries, and reviews in on-brand widgets, sync to Google Shopping, and add custom questions. Because reviews live in your CRM, segment on ratings, personalize across channels, feature reviews in campaigns and flows, and route low ratings to support.

Go beyond the basics with the Klaviyo marketing app. New stores get a guided setup — sign-up form, welcome email, and abandoned-checkout flow — without leaving Shopify Admin. Unify data from 350+ integrations and boost marketing performance with campaigns, smart segmentation, and automated workflows from Klaviyo’s AI Agents. Over 117k brands use Klaviyo and Shopify to grow faster with personalized emails, SMS, WhatsApp messages, and marketing automation tools that turn browsers into buyers.

With the rise of fake reviews, paid influencers, and cherry-picked endorsements, trust in online reviews and concerns about review censorship have made navigating the world of online shopping very challenging. At its core, the problem with online reviews today is that consumers are often not served the full spectrum of experiences by brands. That’s why the role of Thingtesting as an independent, third-party destination for honest reviews from real people has never been more important.