Inbox puts an AI-powered sales associate on your storefront. Buyers can ask questions and get help finding the right products from your catalog. When buyers sign in with Shop, your Inbox agent can personalize replies using their preferences and purchase history from across Shopify. Run Inbox with or without the agent. Inbox learns from your catalog, policies, and store content while you control its tone, style, and rules.

Real Life Avatars increase conversion with Chat. Effortlessly embed a fully customizable chat widget in any Shopify theme without coding. It solves slow support by letting customers start real-time conversations directly on your store, reducing response times and boosting engagement. Merchants can tailor button design, placement, and automated greetings to match their brand, turning inquiries into sales and enhancing customer satisfaction.