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ZigZag Returns & Exchanges Shopify App: Reviews, Pricing & Alternatives

By ZigZag Global LtdShipping & Returns and exchanges4.8 (212 reviews)DelistedFree trial
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Key signals for ZigZag Returns & Exchanges

Shoplist has not found ZigZag Returns & Exchanges on a storefront yet, so it tracks the app through its 212 public reviews, pricing, and listing changes instead. Storefront detections will appear here as soon as Shoplist finds them. Checked .

Sonar hasn’t found ZigZag Returns & Exchanges on a storefront yet. Admin-only and server-side apps rarely leave a storefront trace.

4.8
Rating212 reviews
Free trial
PricingThen from $20

Data checked How Shoplist knows

ZigZag Returns & Exchanges on the Shopify App Store

Shoplist reads ZigZag Returns & Exchanges’s App Store listing every day: where it ranks, what merchants say, what it charges and every edit it ships.

Where Shopify ranks ZigZag Returns & Exchanges

Shoplist reads Shopify’s full category listings every day, so a climb or a slip shows up the day it happens.

Sep 3, 2026: #8 in Return and warranty, #74 in Returns and exchanges, #334 in ShippingSep 4, 2026: #8 in Return and warranty, #74 in Returns and exchanges, #339 in ShippingSep 5, 2026: #9 in Return and warranty, #75 in Returns and exchanges, #343 in ShippingSep 6, 2026: #1 in Return and warranty, #74 in Returns and exchanges, #344 in ShippingSep 7, 2026: #10 in Return and warranty, #73 in Returns and exchanges, #341 in ShippingSep 9, 2026: #5 in Return and warranty, #75 in Returns and exchanges, #341 in ShippingSep 10, 2026: #8 in Return and warranty, #74 in Returns and exchanges, #344 in ShippingSep 11, 2026: #17 in Return and warranty, #74 in Returns and exchanges, #346 in ShippingSep 12, 2026: #2 in Return and warranty, #74 in Returns and exchanges, #348 in ShippingSep 13, 2026: #16 in Return and warranty, #72 in Returns and exchanges, #348 in ShippingSep 14, 2026: #20 in Return and warranty, #72 in Returns and exchanges, #352 in ShippingSep 15, 2026: #15 in Return and warranty, #74 in Returns and exchanges, #350 in ShippingSep 17, 2026: #20 in Return and warranty, #73 in Returns and exchanges, #355 in ShippingSep 19, 2026: #5 in Return and warranty, #72 in Returns and exchanges, #362 in ShippingSep 20, 2026: #10 in Return and warranty, #73 in Returns and exchanges, #370 in ShippingSep 21, 2026: #12 in Return and warranty, #73 in Returns and exchanges, #371 in ShippingSep 22, 2026: #12 in Return and warranty, #74 in Returns and exchanges, #369 in ShippingSep 8, 2026: #72 in Returns and exchanges, #341 in Shipping
Return and warrantylast seen #12, Sep 22, 2026Returns and exchangeslast seen #74, Sep 22, 2026Shippinglast seen #369, Sep 22, 2026
ZigZag Returns & Exchanges: daily Shopify App Store category position
DayReturn and warrantyReturns and exchangesShipping
Sep 3, 2026#8#74#334
Sep 4, 2026#8#74#339
Sep 5, 2026#9#75#343
Sep 6, 2026#1#74#344
Sep 7, 2026#10#73#341
Sep 8, 2026—#72#341
Sep 9, 2026#5#75#341
Sep 10, 2026#8#74#344
Sep 11, 2026#17#74#346
Sep 12, 2026#2#74#348
Sep 13, 2026#16#72#348
Sep 14, 2026#20#72#352
Sep 15, 2026#15#74#350
Sep 17, 2026#20#73#355
Sep 19, 2026#5#72#362
Sep 20, 2026#10#73#370
Sep 21, 2026#12#73#371
Sep 22, 2026#12#74#369

What merchants say about ZigZag Returns & Exchanges

The verdict from its App Store reviews, and whether the merchants who leave them stay.

4.8

212 reviews · latest Oct 31, 2025

Star breakdown of 202 collected public ratings

  1. 5 ★85.6%
  2. 4 ★9.9%
  3. 3 ★2.0%
  4. 2 ★0.5%
  5. 1 ★2.0%

ZigZag Returns & Exchanges review momentum

New reviews follow new installs, so a rising month is ZigZag Returns & Exchanges winning merchants in public.

  1. September 2022: 1 reviews
  2. January 2023: 2 reviews
  3. February 2023: 1 reviews
  4. March 2023: 1 reviews
  5. May 2023: 1 reviews
  6. September 2023: 1 reviews
  7. July 2024: 1 reviews
  8. January 2025: 1 reviews
  9. February 2025: 1 reviews
  10. March 2025: 4 reviews
  11. September 2025: 1 reviews
  12. October 2025: 1 reviews
Reviews added to the listing each month; the lighter bar is the month in progress.

What ZigZag Returns & Exchanges charges

Free trial available. Every plan on its listing, and every price change Shoplist has caught, so you can see exactly how it packages and prices.

  1. Silver

    $20

    14-day free trial

    • & more
    • 100 returns a month
    • Analytics
    • Customer & retailer updates
    • Evri, Yodel & DPD labels or upload own

  2. Gold

    $50

    14-day free trial

    • & more
    • 300 returns a month
    • All features in Silver
    • Auto one-click refunds
    • Auto-exchange order creation

  3. Platinum

    $500

    14-day free trial

    • & more
    • 1 hour support response time
    • 3500 returns per month
    • All features in Silver & Gold plans
    • Portal styling assistance

Recent price changes

  1. Jul 17, 2026

    • Pricing

      Plan features updated +4 more

      Silver plan features updated

      Outbound order withdrawn by the customer

      Gold plan features updated

      Outbound order withdrawn by the customer

      Trial terms updated

      14-day free trialRemoved

      +2 more changes

  2. Mar 17, 2026

    • Pricing

      Trial terms updated

      Trial terms updated

      14-day free trialRemoved

Every edit ZigZag Returns & Exchanges ships to its listing

Titles, prices, screenshots and featured spots, diffed line by line. A competitor’s listing edits are its strategy, in public.

  1. Jul 18, 2026

    • Positioning

      Merchant sentiment summary updated

      Merchant sentiment summary updated

      Merchants appreciate this app for streamlining returns, easing customer service workload, and enhancing customer experience. It's praised f…Removed

  2. Jul 7, 2026

    • Positioning

      Description rewritten +6 more

      Description rewritten

      Description rewritten

      Callouts updated

      Domestic and international returns back to UK from 30+ countries internationallySave the Sale with Shop Now and Shop Later features by ZigZagAuto-generated UPS, Evri, Yodel, DPD and Royal Mail at competitive ratesOne-click refund approval and original order updating for exchanges+1 moreCross-border returns back to UK from 30+ countries internationallyAuto-generated UPS, Evri, Yodel, DPD, Royal Mail and USPS labelsOne-click refund approval and auto-creation of new orders for exchangesCustomisable notifications to keep customers informed on return progress+1 more

      Media gallery updated

      6 added, 6 removed — “ZigZag Returns & Exchanges”

      +4 more changes

  3. Jun 13, 2026

    • Positioning

      Callouts updated

      Callouts updated

      Auto-generated UPS, Evri, Yodel, DPD, Royal Mail and USPS labelsAuto-generated UPS, Evri, Yodel, DPD, Royal Mai and USPS labels

  4. Feb 19, 2026

    • Developer

      Developer name changed +4 more

      Developer name changed

      ZigZag Global Ltd

      Media gallery updated

      6 added — “ZigZag Returns & Exchanges”

      Merchant sentiment summary updated

      Merchants praise this app for streamlining the returns process, improving operations and customer satisfaction. It features a user-friendly…

      +2 more changes

Follow ZigZag Returns & Exchanges

Its price moves, rewritten copy, new screenshots and the stores that install or drop it, in one email a week. Free, no account.

How ZigZag Returns & Exchanges sells itself on the App Store

The pitch, integrations and features merchants see before they install: the positioning a competitor is betting on.

“Cross-border & UK domestic returns made easy! Automate and simplify your returns, exchanges, refunds”

What it does

Manage your UK domestic and international returns through a branded portal, while reducing refunds with Save the Sale features. Turn returns into exchanges, higher-value Shop Now replacements, or Shop Later store credit. Incentivise swaps with bonuses and… Read the full description

Works with 4 apps and tools

  • Evri
  • USPS
  • Yodel
  • DPD

Features it lists

Return options
Automated refunds · Exchanges · Gift cards · Manual refunds · Replacements · Store credit
Return management
Analytics · Automated approvals · Custom branding · Custom policies · Email notifications · Non-returnable items · +5 more
Managing shipments
Email notifications · Real-time tracking · Shipping analytics
Labels and packaging
Carrier selection · Label creation · Label customization · Return labels

Screenshots

  • Perfect customer experience
  • Customise every step
  • Track every step of your return
  • Instantly organise and auto-approve
  • ZigZag Returns & Exchanges
  • Set up on your domain and theme

ZigZag Returns & Exchanges listing facts

Developer
ZigZag Global Ltd
Launched
December 18, 2017
Shopify category
Shipping
Languages
English

App Store listing history

  1. DelistedBetween Sep 22, 2026 and Oct 22, 2026
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Shopify stores using ZigZag Returns & Exchanges

Shoplist is watching Shopify storefronts for the first public install of ZigZag Returns & Exchanges.

How ZigZag Returns & Exchanges’s install base is moving

Shoplist re-crawls the same storefronts, so every store that adds ZigZag Returns & Exchanges, comes back to it or removes it shows up here. The store count also grows when Shoplist finds stores already running it; the breakdown keeps those apart from real installs.

Stores, last 28 days

0

0 now · 0 28 days earlier

Reach

0%

of the stores Shoplist tracks

Big-brand share

Not enough data: fewer than 150 of its stores have a known size

Where ZigZag Returns & Exchanges’s store count change came from

Real installs and removalsEstimated0 added · 0 came back · 0 removed
0

Stores adding and removing ZigZag Returns & Exchanges, by week

Week of Aug 31, 2026 · 0 added or came back · 0 removed · net 0 · estimatedWeek of Sep 7, 2026 · 0 added or came back · 0 removed · net 0 · estimatedWeek of Sep 14, 2026 · 0 added or came back · 0 removed · net 0 · estimatedWeek of Sep 21, 2026 · 0 added or came back · 0 removed · net 0 · estimatedWeek of Sep 28, 2026 · 0 added or came back · 0 removed · net 0 · estimatedWeek of Oct 5, 2026 · 0 added or came back · 0 removed · net 0 · estimatedWeek of Oct 12, 2026 · 0 added or came back · 0 removed · net 0 · estimatedWeek of Oct 19, 2026 · 0 added or came back · 0 removed · net 0 · estimatedWeek of Oct 26, 2026 · 0 added or came back · 0 removed · net 0 · estimatedWeek of Nov 2, 2026 · 0 added or came back · 0 removed · net 0 · 2 held-out days
Stores that added it or came backStores that removed itEstimated weeks
Week ofAdded or backRemovedNetNotes
Aug 31, 2026000Estimated
Sep 7, 2026000Estimated
Sep 14, 2026000Estimated
Sep 21, 2026000Estimated
Sep 28, 2026000Estimated
Oct 5, 2026000Estimated
Oct 12, 2026000Estimated
Oct 19, 2026000Estimated
Oct 26, 2026000Estimated
Nov 2, 20260002 held-out days

Compare ZigZag Returns & Exchanges

The apps in its App Store category, with the stores Shoplist detects on each and their listing ratings.

Alternatives to ZigZag Returns & Exchanges

Apps merchants weigh against ZigZag Returns & Exchanges, with their own detected stores and ratings.

Track these competitors

Follow the apps you compete with and decide which changes deserve action. See the competitor-monitoring workflow.

Seen on the storefront, not guessed

If Shoplist shows ZigZag Returns & Exchanges on a store, it’s there. Every count on this page traces to code found on a live storefront, re-checked on every crawl.

  1. Code-level

    detection on every store

    Found in the storefront’s own code

    Shoplist matches the scripts, app blocks and pixels ZigZag Returns & Exchanges loads on each live storefront. No surveys, no developer-reported numbers, no model guessing installs from review counts.

  2. last checked

    Re-checked, so the count stays current

    Shoplist keeps crawling the same storefronts. A store that uninstalls ZigZag Returns & Exchanges leaves the count on the next crawl, so you read today’s install base, not a high-water mark.

  3. Daily

    App Store listing reads

    The App Store, read every day

    Rank, reviews, pricing and every listing edit are captured daily, so a price change or a ranking slip shows up here the day it ships.

Two public sources, labelled on every section. Store data last checked .

Read the full methodology

Questions about ZigZag Returns & Exchanges

Straight answers from the same data as the rest of this page. The full store list answers the rest.

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Why might Shoplist not show detected stores for ZigZag Returns & Exchanges?

Some Shopify apps are admin-only, server-side, theme-independent, or otherwise difficult to detect from public storefront signals.

Does no public detection mean ZigZag Returns & Exchanges has no users?

No. It only means Shoplist has not found reliable public storefront evidence for ZigZag Returns & Exchanges. reviews, pricing, listing changes, and developer data can still be useful signals.

Can I monitor future public detections?

Yes. Shoplist can monitor ZigZag Returns & Exchanges for future public storefront detections and listing movement.

Keep watching ZigZag Returns & Exchanges.

Get alerted on first storefront installs, review spikes, pricing changes, and listing edits.

Track this appSee pricingFree plan available.