App-store listing
About Smart Return
Self-service returns, exchanges & cancellations with a policy-driven approvals dashboard
Smart Return & Cancel transforms your store's post-purchase experience with a fully branded, self-service portal for returns, exchanges, and order cancellations. Customers submit requests instantly while your team manages policy-driven approvals, refunds to card, store credit, or gift card, and real-time analytics — all from one unified dashboard. Built to handle both prepaid and COD orders, our app reduces support tickets, prevents revenue leakage, and strengthens customer trust.
Listing highlights
- Self-serve order cancellation for customers before fulfillment, supported on COD
- Customers submit return and exchange requests through a branded portal
- Approve, reject, or auto-approve requests based on your own return policy
- Allow partial returns and partial cancellations on multi-item orders
Features
Return options
Automated refunds
Exchanges
Gift cards
Manual refunds
Return management
Automated approvals
Custom policies
Email notifications
Non-returnable items
