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Counter Shopify App: Pricing, Features & First-Adopter Watch
Key signals for Counter
Counter launched on October 29, 2026. Shoplist is watching for its first storefront installs and tracking pricing in the meantime.
Sonar hasn’t detected Counter on a store yet. Watching since its Oct 29, 2026 launch.
Free trial
Counter pricing
- Starter
- 500 AI conversations every 30 days
- Answers and order tracking
- Unlimited team seats
- $29/month
- Growth
- 2,500 AI conversations every 30 days
- Discounts and product recommendations
- Returns, refunds, cancellations
- $99/month
- Scale
- 7,500 AI conversations every 30 days
- Everything in Growth
- Priority support
- $249/month
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Counter screenshots and video
About Counter
AI support that answers shoppers, tracks orders and handles returns, with your team in control.
Counter is an AI assistant for your store's chat. It answers from your policies and FAQs, verifies shoppers with an email code before sharing order details, and shows live tracking. On Growth and above it handles returns, refunds, cancellations, address changes and discount codes. Every change is quoted exactly and confirmed by the shopper, and money only moves after your team approves. When it can't help, it hands the chat to your inbox with everything gathered so far.
Listing highlights
- Answers from your policies, FAQs and uploaded docs, and hands off when unsure
- Live order tracking after shoppers verify with a code sent to their email
- Returns, refunds, cancellations and address changes with team approval
- Shared inbox: take over chats, leave notes and approve proposed actions
- Playground to dry-run real questions before the chat goes live
Features
Customization
- Agent avatar
- Business hours
- Chat assignment
- Chat buttons
- Chat flows
- Chat window
- Color and font
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- Tagging
- Welcome messages
Automated responses
- Cart recovery
- Discounts
- FAQs
- Greetings
- Order updates
- Product recommendations
- Quick replies
Real-time messaging
- AI chatbots
- Agent analytics
- Customer insights
- Email chat
- Multi-language
How Shoplist knows
Every number on this page comes from public storefront scans and the public Shopify App Store listing. If Shoplist shows Counter on a store, it is there.
- Counts are based on Shoplist's latest available public crawl signal dated October 29, 2026.
- Shoplist has not yet found reliable public storefront evidence connecting a Shopify store to this app. This does not mean the app has no users. Some apps are new, admin-only, server-side, theme-independent, or otherwise difficult to detect from public storefront signals.
- Merchant rows are filtered to public brand profiles with enough public data to link safely. Full workflow, filtering, and monitoring stay behind signup.
- Review, pricing, feature, screenshot, and listing-change data come from public Shopify App Store and Shoplist crawl records. Signals can change between crawls.
Questions about Counter
- Has Shoplist detected stores using Counter yet?
- Shoplist has not yet found reliable public storefront evidence for Counter. The page tracks first merchant evidence as it appears.
- What does first-adopter watch mean?
- It means Shoplist is monitoring launch context, first storefront-detectable merchant evidence, and pricing.
- Can I get alerts when stores start using Counter?
- Yes. Create a watchlist to get alerted when Shoplist finds public merchant evidence for Counter.
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Keep watching Counter.
Get alerted on first storefront installs, review spikes, pricing changes, and listing edits.