O: Chat buttons & Contact Form vs RT: WhatsApp Chat Button
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 10, 2026.
The short answer
- RT is detected on 1.9× as many Shopify stores as O: Chat buttons & Contact Form: 2,582 vs 1,369 as of Nov 10, 2026.
- On the Shopify App Store: O: Chat buttons & Contact Form 4.9 from 263 reviews and RT 4.6 from 248 reviews.
- O: Chat buttons & Contact Form lists 22 features RT’s listing doesn’t mention, including Analytics, Auto-sync, Business hours.
Head to head
Facebook Chat, Abandoned Cart Recovery via Messenger Chat
WhatsApp, Telegram, Facebook Messenger, Twitter, Email & Chat…
- United States
- Philippines
- Australia
- Italy
- Mexico
- India
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Basic
- · Display trademark
- · Unlimited operators
Premium
- · Custom style support
- · Performace tracking
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
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- Build your customer support with Whatsapp, Facebook Messenger, Instagram,...
- All-in-one chat button lets customers chat with you via their preferred chat app
- Customize chat widget's style, device & page target, and preset welcome messages
- Analysis of the effectiveness of each chat channel: Messenger, WhatsApp, Call...
- Let your visitors communicate with your support via WhatsApp, Telegram, and more
- Connect with customers through their favorite messaging apps
- Get more sales by improving your customer chat service experiences
- Work with all themes. Even it works with any customized themes
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  O: Chat buttons & Contact Form |  RT |
|---|---|---|
| Detected stores | 1,369 | 2,582(ahead) |
| Net store change, 28 days | −16 | −28 |
| Stores added, 28 days | 5 | 15(ahead) |
| Big-brand share | 7% | 14% |
| Top store categories | Apparel & Accessories, Home & Garden, Health & Beauty | Apparel & Accessories, Health & Beauty, Home & Garden |
| Top store countries | United States, Philippines, Australia | Italy, Mexico, India |
Reviews
| Measure | O: Chat buttons & Contact Form | RT |
|---|---|---|
| App Store rating | 4.9 ★(ahead) | 4.6 ★ |
| App Store reviews | 263(ahead) | 248 |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | O: Chat buttons & Contact Form | RT |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | No monthly plan listed | $6.99/month |
| Longest free trial | Not listed | 7 days |
| Plans listed | Not published | 2 |
Listing
| Measure | O: Chat buttons & Contact Form | RT |
|---|---|---|
| Shopify category rank | #22 | #74 |
| Shopify App Charts | #8 in Forms | #10 in Chat |
| Built for Shopify | No | No |
| Launched | Jan 20, 2016 | Aug 12, 2019 |
| Languages | 1 | 1 |
| Developer | Quote Snap | RoarTheme |
FAQ
O: Chat buttons & Contact Form and RT: common questions
- Which is more popular, O: Chat buttons & Contact Form or RT?
- RT is detected on 1.9× as many Shopify stores as O: Chat buttons & Contact Form: 2,582 vs 1,369 as of Nov 10, 2026.
- Which has better reviews, O: Chat buttons & Contact Form or RT?
- On the Shopify App Store: O: Chat buttons & Contact Form 4.9 from 263 reviews and RT 4.6 from 248 reviews.
- What features does each app list that the other doesn’t?
- O: Chat buttons & Contact Form lists 22 the others don’t mention, such as Analytics, Auto-sync, Business hours, Chat assignment. RT lists 1 the others don’t mention, such as Live chat. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 10, 2026; estimated figures are labeled.
Keep comparing
More matchups
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 10, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.