HeiChat: ChatGPT Sales Chatbot vs SmartBot: Leading AI Chatbot
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 9, 2026.
The short answer
- SmartBot is detected on 3.1× as many Shopify stores as HeiChat: 1,363 vs 436 as of Nov 9, 2026.
- On the Shopify App Store: HeiChat 4.8 from 82 reviews and SmartBot 4.7 from 457 reviews.
- Only SmartBot lists a free plan. Paid plans start at $29.90/month for HeiChat and $30/month for SmartBot.
- HeiChat lists 8 features SmartBot’s listing doesn’t mention, including Business hours, Conversion rates, Customer insights.
Head to head
- United States
- Germany
- United Kingdom
- United States
- United Kingdom
- Germany
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 100 Products to recommend
- · 20 Knowledge Bases
- · 800k Free Tokens
- · Customizable Widgets
- · Mobile App
- · Switch AI Models
Pro
- · 100 Knowledge Bases
- · 10M Tokens/Month
- · 250 AI replies/month (Basic model)
- · 500 Products
Pro Plus
- · 1,000 Knowledge Bases
- · 1250 AI replies/month (Basic model)
- · 3,000 Products
- · 50M Tokens/Month
- · AI-Powered Tickets Management
- · Comprehensive marketing tools
Pro Max
- · 10000 AI replies/month (Basic model)
- · 20,000 Products
- · 3,000 Knowledge Bases
- · 400M Tokens/Month
- · All Pro Plus Features
- · Use Your Own OpenAI API Key
Free
- · 300 AI chats (lifetime)
- · 7-day Growth trial included
- · Supports up to 50 products
Starter
- · Custom knowledge base
- · Learns FAQs & Policies
- · Supports up to 500 products
- · Unlimited AI chats
- · WhatsApp live agent handoff
Growth
- · AI email reply & Product highlights
- · Learns from Blogs & Files
- · Real-time sales pop-ups
- · Smart AI sales follow-up
- · Supports up to 3,000 products
Pro
- · AI-optimized product data
- · Advanced AI chat automation
- · High concurrency support
- · Priority customer support
- · Superior AI performance
- · Support headless storefronts
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureA smart sales assistant powered by ChatGPT and Claude AI that works 24/7 to handle customer inquiries, track orders, and explain store policies. It learns from your store’s knowledge base to provide accurate responses about discounts, shipping, and other customer questions. Using advanced AI technology, it analyzes customer needs and sentiment to deliver helpful service while converting inquiries into sales.
SmartBot is more than just an AI chatbot — it’s your AI sales and support agent for growth. We believe your success is our success. That’s why SmartBot is designed not just to automate conversations, but to deeply understand your business and help you grow with confidence.
- Converting general inquiries into sales.
- For "Where is my order" can be helpful in checking and responding accurately.
- Available 24/7, supports 95+ languages.including:EN、ES、ZH、FR、DE、AR、JA、RU.
- Upload PDF/TXT files to chatbot's knowledge base and train your own AI.
- The AI chatbot and live chat solution natively built and integrated for Shopify.
- Customer support with AI chatbots that learn and adapt to your products.
- Engage more customers and drive conversions with AI chat invitations.
- Boost sales with AI-powered recommendations and order tracking.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  HeiChat |  SmartBot |
|---|---|---|
| Detected stores | 436 | 1,363(ahead) |
| Net store change, 28 days | +4 | −3 |
| Stores added, 28 days | 4 | 15(ahead) |
| Big-brand share | 8% | 8% |
| Top store categories | Apparel & Accessories, Health & Beauty, Home & Garden | Apparel & Accessories, Health & Beauty, Home & Garden |
| Top store countries | United States, Germany, United Kingdom | United States, United Kingdom, Germany |
Reviews
| Measure | HeiChat | SmartBot |
|---|---|---|
| App Store rating | 4.8 ★(ahead) | 4.7 ★ |
| App Store reviews | 82 | 457(ahead) |
| New reviews, 28 days | 1(ahead) | 0 |
| Reviewers a year or more in | Not enough data | 2% |
FAQ
HeiChat and SmartBot: common questions
- Which is more popular, HeiChat or SmartBot?
- SmartBot is detected on 3.1× as many Shopify stores as HeiChat: 1,363 vs 436 as of Nov 9, 2026.
- Is HeiChat or SmartBot cheaper?
- Only SmartBot lists a free plan. Paid plans start at $29.90/month for HeiChat and $30/month for SmartBot. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, HeiChat or SmartBot?
- On the Shopify App Store: HeiChat 4.8 from 82 reviews and SmartBot 4.7 from 457 reviews.
- What features does each app list that the other doesn’t?
- HeiChat lists 8 the others don’t mention, such as Business hours, Conversion rates, Customer insights, Live chat. SmartBot lists 5 the others don’t mention, such as Emojis and stickers, Multi-currency, Optimization suggestions, Product page upsell. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 9, 2026; estimated figures are labeled.
Keep comparing
More matchups
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 9, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.