Wismo: AI Chatbot & Live Chat vs Withly Inbox ‑ AI Chat Bot
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 23, 2026 for Wismo, Oct 17, 2026 for Withly Inbox.
The short answer
- Only Wismo lists a free plan.
- Withly Inbox lists 6 features Wismo’s listing doesn’t mention, including Agent avatar, Chat flows, Chat window.
Head to head
Free
- · 50 conversations/month
- · AI insights & analytics
- · AI-powered support
- · Custom FAQs
- · Email support
- · Order tracking
Starter
- · 250 conversations/month
- · AI insights & analytics
- · AI-powered support
- · Custom FAQs
- · Order tracking
- · Priority support
Pro
- · 1,000 conversations/month
- · AI insights & analytics
- · AI-powered support
- · Custom FAQs
- · Order tracking
- · Priority support
Scale
- · 3,000 conversations/month
- · AI insights & analytics
- · AI-powered support
- · Custom FAQs
- · Order tracking
- · Priority support
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureWismo adds an AI chat widget to your storefront that answers customer questions automatically. It looks up order status, checks product availability, explains policies, and handles inquiries. When the AI cannot resolve an issue, it creates a support ticket or hands off to live chat. All conversations are saved and analyzed, giving you insights into what customers ask about most.
Withly Inbox adds an AI chat to your storefront that answers from your products, collections, pages and policies, replying in the shopper's language. Answers quote your prices and stock, and product cards let shoppers pick a variant and add to cart in the chat. Questions it can't answer are listed so you can add them to Knowledge. When it can't help or you're closed, shoppers leave their email for your team.
- AI chat widget answers customer questions automatically on your storefront
- Looks up order status, product availability, and store policies instantly
- Creates support tickets when issues need human follow-up
- AI insights reveal customer behavior, common topics, and pain points
- Instant AI answers to customer questions using your product and store content
- Automatically stays up to date when you add or change products and pages
- Full conversation dashboard to review all customer chat history in one place
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Wismo |  Withly Inbox |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Wismo | Withly Inbox |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Wismo | Withly Inbox |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $19.90/month | No monthly plan listed |
| Longest free trial | Not listed | Not listed |
| Plans listed | 4 | Not published |
Listing
| Measure | Wismo | Withly Inbox |
|---|---|---|
| Shopify category rank | #674(ahead) | #852 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Feb 23, 2026 | May 8, 2026 |
| Languages | 1 | 1 |
| Developer | Matriks | Withly |
FAQ
Wismo and Withly Inbox: common questions
- Is Wismo or Withly Inbox cheaper?
- Only Wismo lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Wismo lists 2 the others don’t mention, such as Live chat, Order updates. Withly Inbox lists 6 the others don’t mention, such as Agent avatar, Chat flows, Chat window, Emojis and stickers. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 23, 2026 for Wismo, Oct 17, 2026 for Withly Inbox; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 23, 2026 for Wismo, Oct 17, 2026 for Withly Inbox. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.