Click2Chat ‑ WhatsApp Chat vs WhatsRoute
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 8, 2026 for Click2Chat, Oct 14, 2026 for WhatsRoute.
The short answer
- Only Click2Chat lists a free plan.
- WhatsRoute lists 3 features Click2Chat’s listing doesn’t mention, including Agent analytics, Chat assignment, Chat buttons.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · Custom Button Text
- · Custom Phone Number
- · Fast & Lightweight
- · Forever Free
- · Mobile-Friendly
- · WhatsApp Button
Quotes & Sales Pro
- · 24/7 Live Support
- · Create orders in Shopify in one click
- · Everything in the Free plan
- · Manage all customer quotes in one place
- · Negotiate prices and send offers
- · Receive customer quotation requests
Starter Plan
- · 2 Support Agents FREE
- · Agent Performance Analytics
- · Customizable Colors & Styles
- · Lightweight & Fast Loading
- · Mobile-Responsive Design
- · Pre-filled Message Templates
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureClick2Chat - WhatsApp Chat allows you to add a free, customizable WhatsApp chat button to your Shopify store so customers can contact you instantly. Display it sitewide, connect your WhatsApp number, and customize the button text, colors, and position. No coding required. Need more?
WhatsRoute allows merchants to add a customizable WhatsApp chat button to their online store, enabling direct communication with customers. The app routes incoming chat requests to multiple support agents based on configured weight settings, helping distribute inquiries efficiently across your team.
- Displays a stylish WhatsApp button on every page of your store
- Connect any WhatsApp number – customers will chat directly with that number.
- Change the label to anything like “Chat with us”, “WhatsApp Now”.
- Route WhatsApp inquiries to different support agents using weighted distribution
- Personalize button styles, colors, and pre-filled messages to match your theme
- Track click analytics per agent to monitor team performance and chat volume.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Click2Chat |  WhatsRoute |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Click2Chat | WhatsRoute |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 11 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Click2Chat | WhatsRoute |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $6.99/month | No monthly plan listed |
| Longest free trial | 7 days | Not listed |
| Plans listed | 2 | 1 |
Listing
| Measure | Click2Chat | WhatsRoute |
|---|---|---|
| Shopify category rank | #24(ahead) | #504 |
| Shopify App Charts | #18 on Pricing moves in Chat | Not on this week’s charts |
| Built for Shopify | Yes | No |
| Launched | Feb 27, 2026 | Jan 26, 2026 |
| Languages | 1 | 1 |
| Developer | Ecommerce Storez | PIXIFOX MEDIA SOLUTION |
FAQ
Click2Chat and WhatsRoute: common questions
- Is Click2Chat or WhatsRoute cheaper?
- Only Click2Chat lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- WhatsRoute lists 3 the others don’t mention, such as Agent analytics, Chat assignment, Chat buttons. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 8, 2026 for Click2Chat, Oct 14, 2026 for WhatsRoute; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 8, 2026 for Click2Chat, Oct 14, 2026 for WhatsRoute. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.