Social Chat: Chat Button & FAQ vs Click2Chat ‑ WhatsApp Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 8, 2026.
The short answer
- On the Shopify App Store: Social Chat 5.0 from 3 reviews and Click2Chat 5.0 from 11 reviews.
- Both list a free plan. Paid plans start at $2.99/month for Social Chat and $6.99/month for Click2Chat.
- Click2Chat lists 1 features Social Chat’s listing doesn’t mention, including Live chat.
Head to head
- India
- Italy
- Morocco
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1 WhatsApp number
- · Includes "Powered by" badge
- · Left or right button position
- · Standard prefilled message
Grow
- · Agent roles (e.g. Sales, Support)
- · Custom chat icon
- · Everything in Free, plus
- · Full custom branding and colors
- · Remove "Powered by" badge
- · Time-based availability scheduling
Advance
- · AI FAQ bot (up to 10 topics)
- · AI answers from your topics
- · Analytics dashboard
- · Everything in Grow, plus
- · Matches paraphrased questions
- · Top questions & match rate
Free
- · Custom Button Text
- · Custom Phone Number
- · Fast & Lightweight
- · Forever Free
- · Mobile-Friendly
- · WhatsApp Button
Quotes & Sales Pro
- · 24/7 Live Support
- · Create orders in Shopify in one click
- · Get customer approval before selling
- · Let customers request a price quote
- · Manage all customer quotes in one place
- · Offer special prices to customers
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureProvide real-time customer support, answer questions faster, and build trust by letting shoppers connect with you directly on WhatsApp. Quick responses lead to better engagement, higher satisfaction, and more conversions. Customize your chat button to match your brand and control how it appears across mobile and desktop.
Click2Chat - WhatsApp Chat allows you to easily add a WhatsApp chat button to your storefront so visitors can start a conversation with you directly on WhatsApp. This helps merchants provide fast customer support, answer questions and increase conversions through real-time messaging. No coding required - simply install the app, add your WhatsApp number, and start chatting with your customers.
- Chat with customers directly through Whatsapp for real-time support.
- Get more sales by improving your customer chat service experiences.
- Show WhatsApp icon & chat buttons on mobile & desktop using triggers & targeting
- Try Social Chat today and experience the power of WhatsApp for your store!
- Displays a stylish WhatsApp button on every page of your store
- Connect any WhatsApp number – customers will chat directly with that number.
- Change the label to anything like “Chat with us”, “WhatsApp Now”.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Social Chat |  Click2Chat |
|---|---|---|
| Detected stores | 4 | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Apparel & Accessories, Baby & Toddler, Health & Beauty | Not published |
| Top store countries | India, Italy, Morocco | Not published |
Reviews
| Measure | Social Chat | Click2Chat |
|---|---|---|
| App Store rating | 5.0 ★ | 5.0 ★ |
| App Store reviews | 3 | 11(ahead) |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Social Chat | Click2Chat |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $2.99/month(ahead) | $6.99/month |
| Longest free trial | 5 days | 7 days |
| Plans listed | 3 | 2 |
Listing
| Measure | Social Chat | Click2Chat |
|---|---|---|
| Shopify category rank | #15 | #25 |
| Shopify App Charts | #1 in Selling in person - Other | #18 on Pricing moves in Chat |
| Built for Shopify | No | Yes |
| Launched | Apr 22, 2024 | Feb 27, 2026 |
| Languages | 1 | 1 |
| Developer | ShruYa Technolab | Ecommerce Storez |
FAQ
Social Chat and Click2Chat: common questions
- Is Social Chat or Click2Chat cheaper?
- Both list a free plan. Paid plans start at $2.99/month for Social Chat and $6.99/month for Click2Chat. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Social Chat or Click2Chat?
- On the Shopify App Store: Social Chat 5.0 from 3 reviews and Click2Chat 5.0 from 11 reviews.
- What features does each app list that the other doesn’t?
- Click2Chat lists 1 the others don’t mention, such as Live chat. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 8, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 8, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.