WhachatCRM ‑ WhatsApp Inbox vs Cognilexa WhatsApp Agent
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for WhachatCRM, Oct 28, 2026 for Cognilexa WhatsApp Agent.
The short answer
- Both list a free plan. Paid plans start at $49/month for WhachatCRM and $24/month for Cognilexa WhatsApp Agent.
Head to head
Free
- · 1 WhatsApp Business account
- · 1 user
- · 50 Prospect AI discoveries/month
- · 50 active conversations
- · Basic WhatsApp templates
- · CRM contacts, tags, and notes
Pro
- · 2,000 active conversations
- · 500 Prospect AI discoveries/month
- · AI Brain, Copilot & chatbot included
- · Abandoned cart recovery campaigns
- · Unified omnichannel inbox
- · Unlimited users
Free
- · 1 AI agent
- · 100 products indexed
- · 50 AI replies per month
- · Email support
- · No time limit
- · Product catalogue search
Starter
- · 1,000 products indexed
- · 14-day trial (100 replies)
- · 3 AI agents
- · 500 AI replies per month
- · Custom agent instructions
- · Email support
Growth
- · 1,350 AI replies per month
- · 14-day trial (100 replies)
- · 5,000 products indexed
- · Advanced lead scoring
- · Everything in Starter
- · Priority support
Scale
- · 14-day trial (100 replies)
- · 20,000 products indexed
- · 3,800 AI replies per month
- · CSV and JSON lead export
- · Everything in Growth
- · Priority support
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureWhachatCRM helps Shopify merchants manage customer conversations from WhatsApp, SMS, Instagram, Facebook Messenger, and website chat in one shared inbox. Teams can organize contacts, assign conversations, and automate follow-ups without switching between tools.
Your customers ask questions on WhatsApp. This app puts an AI agent on your number, connected to your Shopify store, so those questions get answered with your real products, stock and orders. It searches your catalogue, looks up orders and inventory, replies in your customer's language, and captures leads as it chats. It manages WhatsApp templates, storefront widgets and prebuilt automations.
- Automate sales, support, and customer workflows in one AI workspace
- AI reply suggestions to help teams respond faster and improve engagement
- Shared inbox for WhatsApp, SMS, Instagram, Facebook, and website chats
- AI-powered WhatsApp automation and smart customer follow-ups
- Answer product questions instantly via WhatsApp chat.
- Create custom WhatsApp automations with no coding required.
- Automatically recover lost sales with personalized WhatsApp reminders.
- Send automated shipping updates to reduce customer inquiries.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  WhachatCRM |  Cognilexa WhatsApp Agent |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | WhachatCRM | Cognilexa WhatsApp Agent |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 1 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | WhachatCRM | Cognilexa WhatsApp Agent |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $49/month | $24/month(ahead) |
| Longest free trial | 14 days | 14 days |
| Plans listed | 2 | 4 |
Listing
| Measure | WhachatCRM | Cognilexa WhatsApp Agent |
|---|---|---|
| Shopify category rank | #272 | #169(ahead) |
| Shopify App Charts | Not on this week’s charts | #8 on Pricing moves in Marketing - Other |
| Built for Shopify | No | No |
| Launched | Jun 25, 2026 | Oct 7, 2025 |
| Languages | 2 | 1 |
| Developer | WhachatCRM | Cognilexa OÜ |
FAQ
WhachatCRM and Cognilexa WhatsApp Agent: common questions
- Is WhachatCRM or Cognilexa WhatsApp Agent cheaper?
- Both list a free plan. Paid plans start at $49/month for WhachatCRM and $24/month for Cognilexa WhatsApp Agent. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for WhachatCRM, Oct 28, 2026 for Cognilexa WhatsApp Agent; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for WhachatCRM, Oct 28, 2026 for Cognilexa WhatsApp Agent. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.