WACRM: WhatsApp CRM, LiveChat vs WhatsAppy ‑ WhatsApp Button
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for WACRM, Nov 8, 2026 for WhatsAppy.
The short answer
- Both list a free plan. Paid plans start at $12/month for WACRM and $3/month for WhatsAppy.
- WhatsAppy lists 5 features WACRM’s listing doesn’t mention, including Behavior tracking, Business hours, Greetings.
Head to head
- Mexico
- India
- Italy
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1 Chat Agent
- · 1 Website Live Chat Widget
- · 1 WhatsApp Integration
- · Analytics Dashboard
- · Manage up to 500 Active Contacts
Personal Plan
- · 1 WhatsApp Integration
- · 3 Chat Agents
- · Manage up to 1,500 Active Contacts
- · Up to 3 Website Live Chat Widgets
Essential Plan
- · 5 Chat Agents
- · 5 WhatsApp Integrations
- · Manage up to 3,000 Active Contacts
- · Unlimited Chat Templates
- · Up to 5 Website Live Chat Widgets
Pro Plan
- · 10 Chat Agents
- · 10 WhatsApp Integrations
- · Manage up to 5,000 Active Contacts
- · Unlimited Contact Data Exports
- · Up to 10 Website Live Chat Widgets
FREE
- · 1 WhatsApp Number / Agent
- · Full Button Customisation
- · Opening Message
PRO
- · Agent GEO Locations
- · Click Tracking (Country, City, Device)
- · Full Button Customisation
- · Opening Messages
- · Unlimited WhatsApp Numbers / Agents
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureEnhance your customer service with WorkChat's customizable live chat widgets. Engage visitors instantly, manage multiple communication channels including WhatsApp, and maintain active contact databases for personalized follow-ups. Integrate seamlessly with your client database, track performance with a comprehensive dashboard, and utilize predefined responses.
WhatsAppy makes it super easy to display a call to action button on your storefront which is highly customisable & offers an opening pre-filled message. The ability to add multiple numbers / agents & assign them to a country allows for a more tailored response to customer questions & support.
- WhatsApp Integrated:Manage multiple WhatsApp numbers through a unified interface
- Active Contacts Management: Real-time database for personalized customer follow
- Customizable Live Chat Widgets: Instantly engage visitors with seamless chat
- Multiple numbers / agents with profile pictures
- GEO location numbers / agents specific to countries
- Opening messages for improved customer experience
- Tracking of WhatsApp Button clicks to monitor engagement of country and devices
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  WACRM |  WhatsAppy |
|---|---|---|
| Detected stores | Not published | 28 |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Home & Garden, Apparel & Accessories, Arts & Entertainment |
| Top store countries | Not published | Mexico, India, Italy |
Reviews
| Measure | WACRM | WhatsAppy |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
WACRM and WhatsAppy: common questions
- Is WACRM or WhatsAppy cheaper?
- Both list a free plan. Paid plans start at $12/month for WACRM and $3/month for WhatsAppy. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- WACRM lists 1 the others don’t mention, such as Push notifications. WhatsAppy lists 5 the others don’t mention, such as Behavior tracking, Business hours, Greetings, Video calls. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for WACRM, Nov 8, 2026 for WhatsAppy; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for WACRM, Nov 8, 2026 for WhatsAppy. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.