wa: WhatsApp Chat, WhatsApp AI vs B: WhatsApp, Voice, SMS & Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 5, 2026 for wa, Nov 7, 2026 for B: WhatsApp, Voice, SMS & Chat.
The short answer
- On the Shopify App Store: wa 4.8 from 97 reviews and B: WhatsApp, Voice, SMS & Chat 4.6 from 408 reviews.
- B: WhatsApp, Voice, SMS & Chat lists 30 features wa’s listing doesn’t mention, including A/B testing, Agent analytics, AI chatbots.
Head to head
FB+WA Business API- Chat, Abandoned Cart, Bulk Message, Popups
- India
- United Kingdom
- United States
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1 WhatsApp abandoned cart reminder
- · Discount codes in WhatsApp reminders
- · Live chat help from the wava team
- · Shared wava number, billed per message
- · WhatsApp COD order confirmation
- · WhatsApp chat button on your store
Lite
- · 2 WhatsApp abandoned cart reminders
- · No wava fee per WhatsApp message
- · Send from your own WhatsApp number
- · WhatsApp AI agent: 100 replies a month
- · WhatsApp actions in Shopify Flow
- · WhatsApp back-in-stock alerts
Pro
- · 3 WhatsApp abandoned cart reminders
- · Buy extra WhatsApp AI reply packs
- · Everything in Lite, no wava fee
- · Klaviyo and Gorgias integrations
- · Send from your own WhatsApp number
- · WhatsApp AI agent: 500 replies a month
Ultimate
- · Buy extra WhatsApp AI reply packs
- · Everything in Pro
- · Follow-ups to hesitant WhatsApp shoppers
- · For Shopify Plus stores
- · Lost sales and why, in WhatsApp Results
- · WhatsApp AI agent: 2,000 replies a month
Free
- · AI voice agent
- · Abandoned Cart Recovery
- · Custom Branded button
- · Popup Widget
- · Spin the Wheel
- · WhatsApp Broadcasts
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featurewava connects your WhatsApp Business number to Shopify. WhatsApp abandoned cart reminders bring shoppers back with a discount code. Order and cash on delivery (COD) confirmations and shipping updates go out on WhatsApp automatically. A WhatsApp AI agent answers your customers day and night using your products, and hands the chat to your team inbox when needed.
Boost sales with AI Voice Agents that call shoppers to recover abandoned carts and confirm COD orders, plus WhatsApp abandoned cart recovery, subscribers, upselling/cross-selling, and converting cash on delivery to prepaid. Run chatbot campaigns to collect customer data, recommend products, and create a WhatsApp shop.
- Automated WhatsApp Recovery: Automatically send messages to customers
- Send automated messages to customers for promotions, order updates, and cart rec
- Customizable Messaging Templates: Personalize messages
- Personalize and automate your customer messages with ready-to-edit templates for
- Get WhatsApp Abandoned Cart, Segmented Broadcasts, Upsell & Cross-sell Campaigns
- Collect Product Reviews on Whatsapp, upload to Judgeme, Stamped, Loox, Yotpo
- Install Spin The Wheel & Exit Popups To Build WhatsApp Subscribers
- Integrate Chatbots into Marketing & Support campaigns to drive more sales
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  wa |  B: WhatsApp, Voice, SMS & Chat |
|---|---|---|
| Detected stores | Not published | 1,725 |
| Net store change, 28 days | 0 | +2 |
| Stores added, 28 days | Not enough data | 50 |
| Big-brand share | Not enough data | 29% |
| Top store categories | Not published | Apparel & Accessories, Health & Beauty, Home & Garden |
| Top store countries | Not published | India, United Kingdom, United States |
Reviews
| Measure | wa | B: WhatsApp, Voice, SMS & Chat |
|---|---|---|
| App Store rating | 4.8 ★(ahead) | 4.6 ★ |
| App Store reviews | 97 | 408(ahead) |
| New reviews, 28 days | Not enough data | 4 |
| Reviewers a year or more in | 0% | 23%(ahead) |
Pricing
| Measure | wa | B: WhatsApp, Voice, SMS & Chat |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | $17.99/month | No monthly plan listed |
| Longest free trial | 7 days | Not listed |
| Plans listed | 4 | 1 |
Listing
| Measure | wa | B: WhatsApp, Voice, SMS & Chat |
|---|---|---|
| Shopify category rank | #7(ahead) | #51 |
| Shopify App Charts | #12 on Pricing moves in Chat | #15 in Chat |
| Built for Shopify | Yes | No |
| Launched | Dec 31, 2024 | Oct 7, 2019 |
| Languages | 8 | 1 |
| Developer | Appify Creations | BiteSpeed |
FAQ
wa and B: WhatsApp, Voice, SMS & Chat: common questions
- Which has better reviews, wa or B: WhatsApp, Voice, SMS & Chat?
- On the Shopify App Store: wa 4.8 from 97 reviews and B: WhatsApp, Voice, SMS & Chat 4.6 from 408 reviews.
- What features does each app list that the other doesn’t?
- wa lists 28 the others don’t mention, such as Address validation, Cart recovery, Cross-device carts, Cross-sell. B: WhatsApp, Voice, SMS & Chat lists 30 the others don’t mention, such as A/B testing, Agent analytics, AI chatbots, Behavior tracking. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 5, 2026 for wa, Nov 7, 2026 for B: WhatsApp, Voice, SMS & Chat; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 5, 2026 for wa, Nov 7, 2026 for B: WhatsApp, Voice, SMS & Chat. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.