Vaarden vs Voria: AI‑Powered Helpdesk
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026.
The short answer
- On the Shopify App Store: Vaarden 5.0 from 1 reviews and Voria 5.0 from 1 reviews.
- Only Voria lists a free plan. Paid plans start at $49/month for Vaarden and $29/month for Voria.
- Vaarden lists 8 features Voria’s listing doesn’t mention, including AI responses, Auto-reply, Customer notifications.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Starter
- · 2 seats / 1 mailbox
- · 50 ai convos/mo
- · AI-drafted replies
- · Knowledge base (Answers + learning)
- · Order context & matched to emails
- · Refunds & discount codes
Growth
- · 500 ai convos/mo
- · 8 seats / 3 mailboxes
- · Mail import (history)
- · Managed returns & order cancellations
- · ShipStation sync
- · Unlimited saved Answers
Scale
- · 2500 ai convos/mo
- · Advanced analytics
- · Branded email (white-label)
- · Premium model / fast mode
- · Send from your own domain
- · unlimited seats / 10 mailboxes
Free
- · 250 AI Drafts / mo
- · 300 conversations / mo
- · Analytics & Reports
- · Email Channel
- · Labels
- · Macros
Basic
- · $0.02 per extra AI draft
- · $0.08 per extra conversation
- · 1,200 conversations / mo
- · 1,500 AI Drafts / mo
- · Everything in Free
Advanced
- · $0.02 per extra AI draft
- · $0.08 per extra conversation
- · 4,000 conversations / mo
- · 5,000 AI Drafts / mo
- · Everything in Basic
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureVaarden turns your Shopify support inbox into AI-assisted help. It reads each customer email, matches it to their order, and drafts a reply in your brand's voice using that order's real details. You review every reply before it sends. It learns your tone from past replies and answers common questions from a knowledge base you control.
Voria is one inbox where every customer email arrives with their full order history already on screen. AI reads the message and drafts a reply based on what the customer wrote. You review, edit if needed, and send. Save replies you write often as macros, use labels to track what's open, and leave notes only your team sees.
- Drafts replies in your brand's voice, grounded in the customer's real order
- You approve every reply before it's sent to the customer
- Self-service returns and exchanges with photos, approvals, and refunds
- Auto-refunds a return once the item is scanned delivered back to you
- See Shopify order details directly inside every customer conversation.
- Save reply templates as macros to handle common questions faster.
- Leave internal notes on conversations so your team can collaborate.
- Track conversation volume and agent performance with built-in reports.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Vaarden |  Voria |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Vaarden | Voria |
|---|---|---|
| App Store rating | 5.0 ★ | 5.0 ★ |
| App Store reviews | 1 | 1 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Vaarden and Voria: common questions
- Is Vaarden or Voria cheaper?
- Only Voria lists a free plan. Paid plans start at $49/month for Vaarden and $29/month for Voria. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Vaarden or Voria?
- On the Shopify App Store: Vaarden 5.0 from 1 reviews and Voria 5.0 from 1 reviews.
- What features does each app list that the other doesn’t?
- Vaarden lists 8 the others don’t mention, such as AI responses, Auto-reply, Customer notifications, FAQs. Voria lists 7 the others don’t mention, such as Analytics, Multi-store, Reports, Response templates. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.