Upsello AI Sales Agent vs Zipchat AI Chatbot & Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 8, 2026.
The short answer
- Zipchat AI Chatbot & Live Chat is detected on 147× as many Shopify stores as Upsello AI Sales Agent: 1,320 vs 9 as of Nov 8, 2026.
- On the Shopify App Store: Upsello AI Sales Agent 5.0 from 1 reviews and Zipchat AI Chatbot & Live Chat 4.9 from 209 reviews.
- Both list a free plan. Paid plans start at $39/month for Upsello AI Sales Agent and $80/month for Zipchat AI Chatbot & Live Chat.
- Zipchat AI Chatbot & Live Chat lists 12 features Upsello AI Sales Agent’s listing doesn’t mention, including Agent analytics, Chat buttons, Chat flows.
Head to head
- United States
- Hong Kong
- United States
- United Kingdom
- Italy
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 100 AI conversations
- · 200 products AI-indexed
- · Order tracking (WISMO)
- · Self-serve quick setup
- · Shopify / WooCommerce integration
- · Unlimited human replies
Grow
- · 1,000 products AI-indexed
- · 1,500 AI conversations
- · Custom Branding
- · Priority support
- · Proactive AI Shopping Guide
- · Product data auto-sync & cleaning
Advance
- · 5,000 products AI-indexed
- · 6,000 AI conversations
- · Cart Recovery & Tracking
- · Dedicated success manager
- · Multi-channel (Chat + Email)
- · Smart Price Comparison & Shopping Guide
Plus
- · 15,000 products AI-indexed (base)
- · 20,000 AI conversations (base)
- · Brand-exclusive AI Agent (custom)
- · Full-capability Proactive Marketing
- · Private AI model fine-tuning
- · Top-priority technical support
Free
- · 120 AI replies/m
- · AI Corrections
- · AI Product Recommendations
- · Around 50 conversations/m
- · Chat, Emails, WhatsApp, IG, Messenger
- · Order Status
Starter
- · 750 AI replies/m
- · AI Corrections
- · AI Product Recommendations
- · Around 300 conversations/m
- · Chat, Emails, WhatsApp, IG, Messenger
- · Order Status
Pro
- · 3,000 AI replies/m
- · AI Corrections
- · AI Product Recommendations
- · Around 1,250 conversations/m
- · Chat, Emails, WhatsApp, IG, Messenger
- · Order Status
Scale
- · 6000 AI replies/m
- · AI Corrections
- · AI Product Recommendations
- · Around 2,500 conversations/m
- · Chat, Emails, WhatsApp, IG, Messenger
- · Order Status
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureMore than a chatbot, Upsello is the AI sales agent that knows your brand. It learns your voice, products, and sales logic, so every chat builds trust and moves shoppers toward purchase. Once connected, it also uses browsing and purchase signals to upsell, recover abandoned carts, and drive repeat purchases. Multilingual support works out of the box, with seamless human handoff and AI-drafted replies.
Proactive Shopify AI Chat & AI Chatbot built to turn customer support into sales. It greets shoppers on Live Chat, WhatsApp, Instagram and email. The AI Agent acts in the AI chat: order tracking, discounts, product recommendations, upsells, returns & refunds, cart recovery & FAQ automation. It handles customer support and customer service 24/7, on all channels.
- Proactive intervention to recover potential lost sales.
- AI-driven real-time user profiling and precision marketing.
- Always-on autonomous customer support.
- Seamless global conversations in 50+ languages.
- Deploy the AI Chatbot in less than 5-minutes, including the AI training = easy
- Proactively engage visitors & see the AI convert Chats into Sales = higher CR
- Recommend the right products to the right visitors to cross-sell = increase AOV
- Track orders & provide tracking links = great CX & automated AI Customer Support
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Upsello AI Sales Agent |  Zipchat AI Chatbot & Live Chat |
|---|---|---|
| Detected stores | 9 | 1,320(ahead) |
| Net store change, 28 days | 0 | +27 |
| Stores added, 28 days | Not enough data | 52 |
| Big-brand share | Not enough data | 13% |
| Top store categories | Health & Beauty, Apparel & Accessories, Home & Garden | Health & Beauty, Apparel & Accessories, Home & Garden |
| Top store countries | United States, Hong Kong | United States, United Kingdom, Italy |
Reviews
| Measure | Upsello AI Sales Agent | Zipchat AI Chatbot & Live Chat |
|---|---|---|
| App Store rating | 5.0 ★(ahead) | 4.9 ★ |
| App Store reviews | 1 | 209(ahead) |
| New reviews, 28 days | Not enough data | 2 |
| Reviewers a year or more in | Not enough data | 13% |
Pricing
| Measure | Upsello AI Sales Agent | Zipchat AI Chatbot & Live Chat |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $39/month(ahead) | $80/month |
| Longest free trial | Not listed | 7 days |
| Plans listed | 4 | 4 |
Listing
| Measure | Upsello AI Sales Agent | Zipchat AI Chatbot & Live Chat |
|---|---|---|
| Shopify category rank | #199 | #18(ahead) |
| Shopify App Charts | Not on this week’s charts | #22 in Chat |
| Built for Shopify | No | Yes |
| Launched | May 20, 2026 | May 23, 2023 |
| Languages | 2 | 1 |
| Developer | ZHONG JU (HONG KONG) INTELLIGENT TECHNOLOGY COMPANY LIMITED | ZIPCHAT INC |
FAQ
Upsello AI Sales Agent and Zipchat AI Chatbot & Live Chat: common questions
- Which is more popular, Upsello AI Sales Agent or Zipchat AI Chatbot & Live Chat?
- Zipchat AI Chatbot & Live Chat is detected on 147× as many Shopify stores as Upsello AI Sales Agent: 1,320 vs 9 as of Nov 8, 2026.
- Is Upsello AI Sales Agent or Zipchat AI Chatbot & Live Chat cheaper?
- Both list a free plan. Paid plans start at $39/month for Upsello AI Sales Agent and $80/month for Zipchat AI Chatbot & Live Chat. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Upsello AI Sales Agent or Zipchat AI Chatbot & Live Chat?
- On the Shopify App Store: Upsello AI Sales Agent 5.0 from 1 reviews and Zipchat AI Chatbot & Live Chat 4.9 from 209 reviews.
- What features does each app list that the other doesn’t?
- Upsello AI Sales Agent lists 4 the others don’t mention, such as Business hours, Shipping alerts, Video calls, Voice support. Zipchat AI Chatbot & Live Chat lists 12 the others don’t mention, such as Agent analytics, Chat buttons, Chat flows, Chat window. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 8, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 8, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.