trustMinder.ai vs Zigpoll Customer Surveys
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Feb 19, 2026 for trustMinder.ai, Nov 9, 2026 for Zigpoll Customer Surveys.
The short answer
- On the Shopify App Store: trustMinder.ai 5.0 from 1 reviews and Zigpoll Customer Surveys 5.0 from 601 reviews.
- Only Zigpoll Customer Surveys lists a free plan.
- Zigpoll Customer Surveys lists 28 features trustMinder.ai’s listing doesn’t mention, including Abandoned cart, Activity tracking, AI insights.
Head to head
Post purchase surveys, email & abandoned cart surveys and more
- United States
- Germany
- United Kingdom
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Lite
- · 50 responses / mo
- · Automated reports
- · Export survey data
- · Multi-language
- · Unlimited surveys
- · Weekly AI insights
Standard
- · 200 responses / mo
- · Automated reports
- · Export survey data
- · Multi-language
- · Unlimited surveys
- · Weekly AI insights
Advanced
- · 600 responses / mo
- · API & MCP access
- · Automated reports
- · Export survey data
- · Multi-language
- · Unlimited surveys
Premier
- · API & MCP access
- · Automated reports
- · Export survey data
- · Multi-language
- · Unlimited responses / mo
- · Unlimited surveys
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureIf Shopify is just one part of your customer journey, trustMinder brings all feedback together in one place. Collecting feedback is easy - understanding it is what matters. trustMinder uses advanced AI, including NLP, sentiment and emotional analysis, to uncover themes, emotions, and insights you can action - helping you improve customer experiences and loyalty.
Run post-purchase surveys on your thank-you and order status pages, plus exit-intent, product page, email, SMS and Shopify POS surveys. Ask "How did you hear about us?" (HDYHAU) and compare revenue and AOV by channel with Meta Ads Manager and GA4. Collect zero-party data, NPS and CSAT, and learn why visitors don't buy. AI sorts open-ended customer feedback into themes and sends weekly reports.
- AI powered Insights to identify customer trends, sentiment, satisfaction etc.
- Scalable and Secure. Enterprise grade platform for big and small businesses.
- Actionable Workflows - if there's negative feedback, you're notified instantly
- Advanced post-purchase surveys that get quality responses. No coding required.
- Customize and translate every detail. Localize for multiple languages.
- Abandoned checkout campaigns. Uncover common pain points and recover carts.
- Connect survey responses to your Shopify customer and order dashboards.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  trustMinder.ai |  Zigpoll Customer Surveys |
|---|---|---|
| Detected stores | Not published | 4,020 |
| Net store change, 28 days | 0 | +71 |
| Stores added, 28 days | Not enough data | 126 |
| Big-brand share | Not enough data | 16% |
| Top store categories | Not published | Apparel & Accessories, Health & Beauty, Home & Garden |
| Top store countries | Not published | United States, Germany, United Kingdom |
Reviews
| Measure | trustMinder.ai | Zigpoll Customer Surveys |
|---|---|---|
| App Store rating | 5.0 ★ | 5.0 ★ |
| App Store reviews | 1 | 601(ahead) |
| New reviews, 28 days | Not enough data | 11 |
| Reviewers a year or more in | Not enough data | 21% |
Pricing
| Measure | trustMinder.ai | Zigpoll Customer Surveys |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | No monthly plan listed | $39/month |
| Longest free trial | Not listed | Not listed |
| Plans listed | Not published | 4 |
Listing
| Measure | trustMinder.ai | Zigpoll Customer Surveys |
|---|---|---|
| Shopify category rank | #128 | #3(ahead) |
| Shopify App Charts | Not on this week’s charts | #1 in Surveys |
| Built for Shopify | No | No |
| Launched | Dec 2, 2025 | Apr 23, 2019 |
| Languages | 1 | 1 |
| Developer | trustMinder | Argonautic Labs |
FAQ
trustMinder.ai and Zigpoll Customer Surveys: common questions
- Is trustMinder.ai or Zigpoll Customer Surveys cheaper?
- Only Zigpoll Customer Surveys lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, trustMinder.ai or Zigpoll Customer Surveys?
- On the Shopify App Store: trustMinder.ai 5.0 from 1 reviews and Zigpoll Customer Surveys 5.0 from 601 reviews.
- What features does each app list that the other doesn’t?
- Zigpoll Customer Surveys lists 28 the others don’t mention, such as Abandoned cart, Activity tracking, AI insights, Analytics dashboard. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Feb 19, 2026 for trustMinder.ai, Nov 9, 2026 for Zigpoll Customer Surveys; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Feb 19, 2026 for trustMinder.ai, Nov 9, 2026 for Zigpoll Customer Surveys. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.