trAInable Chat vs Zipchat AI Chatbot & Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for trAInable Chat, Nov 7, 2026 for Zipchat AI Chatbot & Live Chat.
The short answer
- On the Shopify App Store: trAInable Chat 5.0 from 2 reviews and Zipchat AI Chatbot & Live Chat 4.9 from 209 reviews.
- Only Zipchat AI Chatbot & Live Chat lists a free plan. Paid plans start at $19/month for trAInable Chat and $80/month for Zipchat AI Chatbot & Live Chat.
- Zipchat AI Chatbot & Live Chat lists 16 features trAInable Chat’s listing doesn’t mention, including Agent avatar, Cart recovery, Chat flows.
Head to head
- United States
- United Kingdom
- Italy
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Starter Plan
- · 100 AI conversations per month
- · 30-Day FREE Trial!
- · Email, SMS, and Slack notifications
- · Live Agent Dashboard for Human Chats
- · Upload Documents to Train the Chat
Micro Plan
- · 250 AI conversations per month
- · All Starter features
- · Great for growing businesses!
Basic Plan
- · 500 AI conversations per month
- · All Micro features
- · Most popular choice!
Growth Plan
- · 2,500 AI conversations per month
- · All Basic features
- · Best value per conversation!
Free
- · 120 AI replies/m
- · AI Corrections
- · AI Product Recommendations
- · Around 50 conversations/m
- · Chat, Emails, WhatsApp, IG, Messenger
- · Order Status
Starter
- · 750 AI replies/m
- · AI Corrections
- · AI Product Recommendations
- · Around 300 conversations/m
- · Chat, Emails, WhatsApp, IG, Messenger
- · Order Status
Pro
- · 3,000 AI replies/m
- · AI Corrections
- · AI Product Recommendations
- · Around 1,250 conversations/m
- · Chat, Emails, WhatsApp, IG, Messenger
- · Order Status
Scale
- · 6000 AI replies/m
- · AI Corrections
- · AI Product Recommendations
- · Around 2,500 conversations/m
- · Chat, Emails, WhatsApp, IG, Messenger
- · Order Status
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featuretrAInable Chat is built for merchants who want accuracy, not generic AI answers. Instead of guessing, it learns directly from your store’s policies, product details, and documents — giving customers instant, reliable answers that match your brand voice.
Proactive Shopify AI Chat & AI Chatbot built to turn customer support into sales. It greets shoppers on Live Chat, WhatsApp, Instagram and email. The AI Agent acts in the AI chat: order tracking, discounts, product recommendations, upsells, returns & refunds, cart recovery & FAQ automation. It handles customer support and customer service 24/7, on all channels.
- Upload business documents (policies, guides, FAQs) to train your AI assistant
- Intelligent product recommendations with visual cards showing images and prices
- Smart escalation to human agents when customers need personal account assistance
- Customizable chat appearance with brand colors, assistant name, and brand voice
- Deploy the AI Chatbot in less than 5-minutes, including the AI training = easy
- Proactively engage visitors & see the AI convert Chats into Sales = higher CR
- Recommend the right products to the right visitors to cross-sell = increase AOV
- Track orders & provide tracking links = great CX & automated AI Customer Support
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  trAInable Chat |  Zipchat AI Chatbot & Live Chat |
|---|---|---|
| Detected stores | Not published | 1,271 |
| Net store change, 28 days | 0 | +26 |
| Stores added, 28 days | Not enough data | 53 |
| Big-brand share | Not enough data | 13% |
| Top store categories | Not published | Health & Beauty, Apparel & Accessories, Home & Garden |
| Top store countries | Not published | United States, United Kingdom, Italy |
Reviews
| Measure | trAInable Chat | Zipchat AI Chatbot & Live Chat |
|---|---|---|
| App Store rating | 5.0 ★(ahead) | 4.9 ★ |
| App Store reviews | 2 | 209(ahead) |
| New reviews, 28 days | Not enough data | 1 |
| Reviewers a year or more in | Not enough data | 13% |
Pricing
| Measure | trAInable Chat | Zipchat AI Chatbot & Live Chat |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $19/month(ahead) | $80/month |
| Longest free trial | 30 days | 7 days |
| Plans listed | 4 | 4 |
Listing
| Measure | trAInable Chat | Zipchat AI Chatbot & Live Chat |
|---|---|---|
| Shopify category rank | Not enough data | #18 |
| Shopify App Charts | Not on this week’s charts | #22 in Chat |
| Built for Shopify | No | Yes |
| Launched | Dec 3, 2025 | May 23, 2023 |
| Languages | 1 | 1 |
| Developer | Tis The One LLC | ZIPCHAT INC |
FAQ
trAInable Chat and Zipchat AI Chatbot & Live Chat: common questions
- Is trAInable Chat or Zipchat AI Chatbot & Live Chat cheaper?
- Only Zipchat AI Chatbot & Live Chat lists a free plan. Paid plans start at $19/month for trAInable Chat and $80/month for Zipchat AI Chatbot & Live Chat. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, trAInable Chat or Zipchat AI Chatbot & Live Chat?
- On the Shopify App Store: trAInable Chat 5.0 from 2 reviews and Zipchat AI Chatbot & Live Chat 4.9 from 209 reviews.
- What features does each app list that the other doesn’t?
- trAInable Chat lists 2 the others don’t mention, such as Business hours, SMS. Zipchat AI Chatbot & Live Chat lists 16 the others don’t mention, such as Agent avatar, Cart recovery, Chat flows, Cross-sell. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for trAInable Chat, Nov 7, 2026 for Zipchat AI Chatbot & Live Chat; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for trAInable Chat, Nov 7, 2026 for Zipchat AI Chatbot & Live Chat. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.