TracePoll vs Zigpoll Customer Surveys
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 3, 2026 for TracePoll, Nov 4, 2026 for Zigpoll Customer Surveys.
The short answer
- Both list a free plan. Paid plans start at $20/month for TracePoll and $39/month for Zigpoll Customer Surveys.
- Zigpoll Customer Surveys lists 22 features TracePoll’s listing doesn’t mention, including Abandoned cart, Activity tracking, AI insights.
Head to head
Post purchase surveys, email & abandoned cart surveys and more
- United States
- Germany
- United Kingdom
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · Revenue and order value by channel
- · Survey vs. last-click report
- · Survey with follow-ups, NPS and a reward
- · Thank you page, Order status page and em
- · Up to 500 orders a month
Pro
- · AI summaries of written answers and CSV
- · API, MCP, multi-store and client report
- · Customer value (LTV) and ROAS by channel
- · Every feature, unlimited orders and resp
- · Shopify Flow, Slack, Google Sheets, GA4
- · Survey in 13 languages
Lite
- · 50 responses / mo
- · Automated reports
- · Export survey data
- · Multi-language
- · Unlimited surveys
- · Weekly AI insights
Standard
- · 200 responses / mo
- · Automated reports
- · Export survey data
- · Multi-language
- · Unlimited surveys
- · Weekly AI insights
Advanced
- · 600 responses / mo
- · API & MCP access
- · Automated reports
- · Export survey data
- · Multi-language
- · Unlimited surveys
Premier
- · API & MCP access
- · Automated reports
- · Export survey data
- · Multi-language
- · Unlimited responses / mo
- · Unlimited surveys
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureAd dashboards credit the last click, so word of mouth, podcasts and creators go unseen. TracePoll adds one question to your Thank you page and order email and saves each answer with its order. You see orders, revenue, order value and customer value by channel, next to what last-click tracking recorded.
Run post-purchase surveys on your thank-you and order status pages, plus exit-intent, product page, email, SMS and Shopify POS surveys. Ask "How did you hear about us?" (HDYHAU) and compare revenue and AOV by channel with Meta Ads Manager and GA4. Collect zero-party data, NPS and CSAT, and learn why visitors don't buy. AI sorts open-ended customer feedback into themes and sends weekly reports.
- One question on the Thank you page and in your order email, no theme code
- Revenue, order value and customer value by channel, net of refunds
- See what last-click tracking misses, side by side with survey answers
- Follow-ups, NPS and extra questions shown only to the orders you choose
- Advanced post-purchase surveys that get quality responses. No coding required.
- Customize and translate every detail. Localize for multiple languages.
- Abandoned checkout campaigns. Uncover common pain points and recover carts.
- Connect survey responses to your Shopify customer and order dashboards.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Zigpoll Customer Surveys | |
|---|---|---|
| Detected stores | Not published | 3,504 |
| Net store change, 28 days | 0 | +84 |
| Stores added, 28 days | Not enough data | 140 |
| Big-brand share | Not enough data | 16% |
| Top store categories | Not published | Apparel & Accessories, Health & Beauty, Home & Garden |
| Top store countries | Not published | United States, Germany, United Kingdom |
Reviews
| Measure | Zigpoll Customer Surveys | |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 601 |
| New reviews, 28 days | Not enough data | 11 |
| Reviewers a year or more in | Not enough data | 20% |
Pricing
| Measure | Zigpoll Customer Surveys | |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $20/month(ahead) | $39/month |
| Longest free trial | 14 days | Not listed |
| Plans listed | 2 | 4 |
Listing
| Measure | Zigpoll Customer Surveys | |
|---|---|---|
| Shopify category rank | Not enough data | #3 |
| Shopify App Charts | Not on this week’s charts | #1 in Surveys |
| Built for Shopify | No | No |
| Launched | Nov 3, 2026 | Apr 23, 2019 |
| Languages | 1 | 1 |
| Developer | Groowing Company Limited | Argonautic Labs |
FAQ
TracePoll and Zigpoll Customer Surveys: common questions
- Is TracePoll or Zigpoll Customer Surveys cheaper?
- Both list a free plan. Paid plans start at $20/month for TracePoll and $39/month for Zigpoll Customer Surveys. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Zigpoll Customer Surveys lists 22 the others don’t mention, such as Abandoned cart, Activity tracking, AI insights, Analytics dashboard. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 3, 2026 for TracePoll, Nov 4, 2026 for Zigpoll Customer Surveys; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 3, 2026 for TracePoll, Nov 4, 2026 for Zigpoll Customer Surveys. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.