Ticket Flow ‑ Better support vs Webkul Helpdesk Support‑UVdesk
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 27, 2026 for Ticket Flow, Oct 14, 2026 for Webkul Helpdesk Support‑UVdesk.
The short answer
- On the Shopify App Store: Ticket Flow 5.0 from 5 reviews and Webkul Helpdesk Support‑UVdesk 5.0 from 7 reviews.
- Only Ticket Flow lists a free plan. Paid plans start at $9.90/month for Ticket Flow and $36/month for Webkul Helpdesk Support‑UVdesk.
- Webkul Helpdesk Support‑UVdesk lists 2 features Ticket Flow’s listing doesn’t mention, including Email, Ticketing.
Head to head
Customer support with social media & marketplace [eBay,amazon]
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free Plan
Premium
- · AI responses generation
- · Admin only tickets (for intern tickets)
- · Bulk tickets edit
- · Clients and Admin tickets
- · Easy "One-Click" full instalaltion
- · Email notifications
Enterprise Plan
- · $36 for Two Agents
- · 50+ Apps
- · All Enterprise Plan Features
- · Multiple Stores
- · Unlimited Mailbox
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureTicketFlow provides a simple ticketing system for customer support. Customers can open a support ticket from a storefront support page, pick one of their own orders, attach files, and follow the conversation. Merchants can create tickets in the admin by selecting a customer and picking an order, then reply with attachments, update ticket status, and manage tickets in bulk.
UVdesk helpdesk allows merchants to handle all their customer support inquiry coming from different channels in one place. It additionally has robust integration with Shopify, so you can check order details for real-time order validation and connect multiple shopify store.Use personalized templates, workflow, & process management to reduce response rate time.
- Customer support tickets with a shared conversation thread
- Customers can open tickets for a specific order and add attachments
- Admin ticket creation with customer search and order picker
- Ticket status updates and bulk actions (update status, delete)
- Streamline customer support from one dashboard.
- Utilize pre-defined templates, Reporting, Automated workflow for quick support.
- A custom Form helps the customer to send an instant query from the Shopify front.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Ticket Flow |  Webkul Helpdesk Support‑UVdesk |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Ticket Flow | Webkul Helpdesk Support‑UVdesk |
|---|---|---|
| App Store rating | 5.0 ★ | 5.0 ★ |
| App Store reviews | 5 | 7(ahead) |
| New reviews, 28 days | Not enough data | 0 |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Ticket Flow | Webkul Helpdesk Support‑UVdesk |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $9.90/month(ahead) | $36/month |
| Longest free trial | 30 days | 30 days |
| Plans listed | 2 | 1 |
Listing
| Measure | Ticket Flow | Webkul Helpdesk Support‑UVdesk |
|---|---|---|
| Shopify category rank | #58(ahead) | #146 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | May 26, 2026 | May 19, 2017 |
| Languages | 2 | 1 |
| Developer | South tech | Webkul Software Pvt Ltd |
FAQ
Ticket Flow and Webkul Helpdesk Support‑UVdesk: common questions
- Is Ticket Flow or Webkul Helpdesk Support‑UVdesk cheaper?
- Only Ticket Flow lists a free plan. Paid plans start at $9.90/month for Ticket Flow and $36/month for Webkul Helpdesk Support‑UVdesk. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Ticket Flow or Webkul Helpdesk Support‑UVdesk?
- On the Shopify App Store: Ticket Flow 5.0 from 5 reviews and Webkul Helpdesk Support‑UVdesk 5.0 from 7 reviews.
- What features does each app list that the other doesn’t?
- Ticket Flow lists 1 the others don’t mention, such as Reports. Webkul Helpdesk Support‑UVdesk lists 2 the others don’t mention, such as Email, Ticketing. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 27, 2026 for Ticket Flow, Oct 14, 2026 for Webkul Helpdesk Support‑UVdesk; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 27, 2026 for Ticket Flow, Oct 14, 2026 for Webkul Helpdesk Support‑UVdesk. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.