Ticket Flow ‑ Better support vs Tipi Help
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 27, 2026 for Ticket Flow, Oct 13, 2026 for Tipi Help.
The short answer
- Only Ticket Flow lists a free plan. Paid plans start at $9.90/month for Ticket Flow and $10/month for Tipi Help.
- Ticket Flow lists 3 features Tipi Help’s listing doesn’t mention, including AI responses, Contact form, Reports.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free Plan
Premium
- · AI responses generation
- · Admin only tickets (for intern tickets)
- · Bulk tickets edit
- · Clients and Admin tickets
- · Easy "One-Click" full instalaltion
- · Email notifications
Basic
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureTicketFlow provides a simple ticketing system for customer support. Customers can open a support ticket from a storefront support page, pick one of their own orders, attach files, and follow the conversation. Merchants can create tickets in the admin by selecting a customer and picking an order, then reply with attachments, update ticket status, and manage tickets in bulk.
Make your customers happy and keep them coming back with Tipi, the app that helps stores with their customer support needs. It’s easy to use but has strong features that let you deal with customer inquiries quickly. You’ll get the hang of it in under an hour. Before you know it, you’ll be providing great and personalized customer support.
- Customer support tickets with a shared conversation thread
- Customers can open tickets for a specific order and add attachments
- Admin ticket creation with customer search and order picker
- Ticket status updates and bulk actions (update status, delete)
- All customer support conversations in a single location
- Assign conversations to your support team members
- Implement the most straightforward conversation workflow
- Integrated in your store's admin interface
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Ticket Flow |  Tipi Help |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Ticket Flow | Tipi Help |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 5 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Ticket Flow | Tipi Help |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $9.90/month(ahead) | $10/month |
| Longest free trial | 30 days | 14 days |
| Plans listed | 2 | 1 |
Listing
| Measure | Ticket Flow | Tipi Help |
|---|---|---|
| Shopify category rank | #59(ahead) | #201 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | May 26, 2026 | Jun 13, 2024 |
| Languages | 2 | 1 |
| Developer | South tech | Tipihelp |
FAQ
Ticket Flow and Tipi Help: common questions
- Is Ticket Flow or Tipi Help cheaper?
- Only Ticket Flow lists a free plan. Paid plans start at $9.90/month for Ticket Flow and $10/month for Tipi Help. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Ticket Flow lists 3 the others don’t mention, such as AI responses, Contact form, Reports. Tipi Help lists 3 the others don’t mention, such as Email, Ticketing, Unified inbox. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 27, 2026 for Ticket Flow, Oct 13, 2026 for Tipi Help; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 27, 2026 for Ticket Flow, Oct 13, 2026 for Tipi Help. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.