The Responder vs XChat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for The Responder, Nov 8, 2026 for XChat.
The short answer
- Only The Responder lists a free plan.
- XChat lists 9 features The Responder’s listing doesn’t mention, including Agent avatar, Business hours, Chat buttons.
Head to head
- China
- United States
- Germany
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 30 conversations / month
- · Add to cart & product comparison
- · FAQ & store policies
- · Product search & recommendations
Starter
- · 300 conversations / month
- · Catalog intelligence & cross-sell
- · Live stock & delivery info
- · Your own logo & colors
Growth
- · 900 conversations / month
- · Personalization for returning customers
- · Proactive selling & cart recovery
- · Smart coupons & one-click apply
- · Store analytics dashboard
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureThe Responder adds an AI chat agent to your storefront that works from your real store data. It recommends products with interactive cards, suggests complementary items, and knows the page a shopper is on. It can add items to the cart, issue coupons within rules you set, and make cart-threshold and free-shipping offers. It tracks orders after verification, answers from your FAQs and policies, and summarizes reviews.
An AI sales agent that converts shoppers using real-time insights. It learns from your store's products and pages to answer questions, recommend products, and trigger timely nudges (e.g., cart reminders, product comparisons) based on Browse behavior.
- Recommends products as interactive cards and adds them to the cart
- Answers about the exact product page the shopper is on
- Suggests complementary products to grow the order
- Creates rule-based coupons and cart-threshold offers you control
- Smart greetings: convert customers when they're viewing, comparing, hesitating.
- Intelligent product recommendations: recommend using advanced algorithms.
- Sales assistance: help customers choose size, color, understand policies & more.
- Deep Insights: manage all conversations and sales data to understand user needs.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  The Responder |  XChat |
|---|---|---|
| Detected stores | Not published | 38 |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Vehicles & Parts, Sporting Goods, Electronics |
| Top store countries | Not published | China, United States, Germany |
Reviews
| Measure | The Responder | XChat |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 3 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | The Responder | XChat |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $39/month | No monthly plan listed |
| Longest free trial | Not listed | Not listed |
| Plans listed | 3 | Not published |
Listing
| Measure | The Responder | XChat |
|---|---|---|
| Shopify category rank | #650 | Not enough data |
| Shopify App Charts | Not on this week’s charts | #10 on Rookies in Chat |
| Built for Shopify | No | No |
| Launched | May 19, 2026 | Oct 10, 2025 |
| Languages | 2 | 1 |
| Developer | THE BLUE RED DİJİTAL DÖNÜŞÜM VE DİJİTAL PAZ. ÇÖZÜMLERİ SAN.TİC.A.Ş. | 深圳市新城未来科技有限公司 |
FAQ
The Responder and XChat: common questions
- Is The Responder or XChat cheaper?
- Only The Responder lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- The Responder lists 2 the others don’t mention, such as Order updates, Upsell. XChat lists 9 the others don’t mention, such as Agent avatar, Business hours, Chat buttons, Customer insights. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for The Responder, Nov 8, 2026 for XChat; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for The Responder, Nov 8, 2026 for XChat. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.