The Concierge AI Sales+Support vs Zipchat AI Chatbot & Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for The Concierge AI Sales+Support, Nov 8, 2026 for Zipchat AI Chatbot & Live Chat.
The short answer
- On the Shopify App Store: The Concierge AI Sales+Support 5.0 from 1 reviews and Zipchat AI Chatbot & Live Chat 4.9 from 209 reviews.
- Both list a free plan. Paid plans start at $14.99/month for The Concierge AI Sales+Support and $80/month for Zipchat AI Chatbot & Live Chat.
- Zipchat AI Chatbot & Live Chat lists 28 features The Concierge AI Sales+Support’s listing doesn’t mention, including Agent analytics, Agent avatar, AI chatbots.
Head to head
- United States
- United Kingdom
- Italy
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Merchant
- · 15 lifetime conversations to evaluate
- · Add-to-cart + checkout links in chat
- · All 6 AI agent types incl. AI Salesman
- · Dynamic discount codes + free shipping
- · Email alerts when leads come in
- · Free trial of the full Pro toolkit
Basic
- · 200 conversations per month
- · 4 AI agent types
- · Add-to-cart + checkout links in chat
- · Email alerts to 3 recipients
- · Knowledge base + PDF upload
- · Lead capture + qualification
Pro
- · 2,000 conversations per month
- · AI Salesman + Personal Concierge
- · All 6 AI agent types
- · Data export to CSV
- · Dynamic discount codes
- · Free-shipping discount codes
Free
- · 120 AI replies/m
- · AI Corrections
- · AI Product Recommendations
- · Around 50 conversations/m
- · Chat, Emails, WhatsApp, IG, Messenger
- · Order Status
Starter
- · 750 AI replies/m
- · AI Corrections
- · AI Product Recommendations
- · Around 300 conversations/m
- · Chat, Emails, WhatsApp, IG, Messenger
- · Order Status
Pro
- · 3,000 AI replies/m
- · AI Corrections
- · AI Product Recommendations
- · Around 1,250 conversations/m
- · Chat, Emails, WhatsApp, IG, Messenger
- · Order Status
Scale
- · 6000 AI replies/m
- · AI Corrections
- · AI Product Recommendations
- · Around 2,500 conversations/m
- · Chat, Emails, WhatsApp, IG, Messenger
- · Order Status
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureThe Concierge is the AI chat that both sells and supports. It adds to cart, builds checkout links, and offers discount and free-shipping codes, and it answers customer questions from your store and looks up order status and tracking right in the chat. When a chat ends, it emails you the transcript and contact info, and flags each visitor as a buyer or a browser.
Proactive Shopify AI Chat & AI Chatbot built to turn customer support into sales. It greets shoppers on Live Chat, WhatsApp, Instagram and email. The AI Agent acts in the AI chat: order tracking, discounts, product recommendations, upsells, returns & refunds, cart recovery & FAQ automation. It handles customer support and customer service 24/7, on all channels.
- AI product recommendations from your live Shopify catalog
- One-click checkout links and discount codes created in chat
- Deploy the AI Chatbot in less than 5-minutes, including the AI training = easy
- Proactively engage visitors & see the AI convert Chats into Sales = higher CR
- Recommend the right products to the right visitors to cross-sell = increase AOV
- Track orders & provide tracking links = great CX & automated AI Customer Support
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  The Concierge AI Sales+Support |  Zipchat AI Chatbot & Live Chat |
|---|---|---|
| Detected stores | Not published | 1,320 |
| Net store change, 28 days | 0 | +27 |
| Stores added, 28 days | Not enough data | 52 |
| Big-brand share | Not enough data | 13% |
| Top store categories | Not published | Health & Beauty, Apparel & Accessories, Home & Garden |
| Top store countries | Not published | United States, United Kingdom, Italy |
Reviews
| Measure | The Concierge AI Sales+Support | Zipchat AI Chatbot & Live Chat |
|---|---|---|
| App Store rating | 5.0 ★(ahead) | 4.9 ★ |
| App Store reviews | 1 | 209(ahead) |
| New reviews, 28 days | Not enough data | 2 |
| Reviewers a year or more in | Not enough data | 13% |
Pricing
| Measure | The Concierge AI Sales+Support | Zipchat AI Chatbot & Live Chat |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $14.99/month(ahead) | $80/month |
| Longest free trial | Not listed | 7 days |
| Plans listed | 3 | 4 |
Listing
| Measure | The Concierge AI Sales+Support | Zipchat AI Chatbot & Live Chat |
|---|---|---|
| Shopify category rank | #608 | #18(ahead) |
| Shopify App Charts | Not on this week’s charts | #22 in Chat |
| Built for Shopify | No | Yes |
| Launched | May 6, 2026 | May 23, 2023 |
| Languages | 1 | 1 |
| Developer | The Concierge | ZIPCHAT INC |
FAQ
The Concierge AI Sales+Support and Zipchat AI Chatbot & Live Chat: common questions
- Is The Concierge AI Sales+Support or Zipchat AI Chatbot & Live Chat cheaper?
- Both list a free plan. Paid plans start at $14.99/month for The Concierge AI Sales+Support and $80/month for Zipchat AI Chatbot & Live Chat. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, The Concierge AI Sales+Support or Zipchat AI Chatbot & Live Chat?
- On the Shopify App Store: The Concierge AI Sales+Support 5.0 from 1 reviews and Zipchat AI Chatbot & Live Chat 4.9 from 209 reviews.
- What features does each app list that the other doesn’t?
- Zipchat AI Chatbot & Live Chat lists 28 the others don’t mention, such as Agent analytics, Agent avatar, AI chatbots, Cart recovery. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for The Concierge AI Sales+Support, Nov 8, 2026 for Zipchat AI Chatbot & Live Chat; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for The Concierge AI Sales+Support, Nov 8, 2026 for Zipchat AI Chatbot & Live Chat. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.