That Was AI vs Unicall.ai
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for That Was AI, Oct 13, 2026 for Unicall.ai.
The short answer
- Paid plans start at $62/month for That Was AI and $19/month for Unicall.ai.
- Unicall.ai lists 2 features That Was AI’s listing doesn’t mention, including Help center, Order tracking.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Basic
- · 1 active voice assistant
- · 1 connected store limit
- · 200 minutes (~ 100 calls) included
- · Full AI assistant automation
- · Overage calls: $0.46 / minute
- · Twilio phone number import
Growth
- · 1 active voice assistant
- · 1 connected store limit
- · 500 minutes (~ 250 calls) included
- · Full AI assistant automation
- · Overage calls: $0.36 / minute
- · Twilio phone number import
Pro
- · 1000 minutes (~ 500 calls) included
- · Full AI voice automation
- · Overage calls: $0.36 / minute
- · Twilio phone number import
- · Up to 3 active voice assistants
- · Up to 3 connected stores
Enterprise
- · 2500 minutes (~ 1250 calls) included
- · Full voice assistant automation
- · Overage calls: $0.26 / minute
- · Twilio phone number import
- · Up to 3 active voice assistants
- · Up to 3 connected stores
Launch plan
- · 15 min initial credit
- · Custom AI Support Agent
- · Dedicated Phone Number
- · Only pay for what you use
- · Top up at 20 cts per minute
- · Ultra-realistic Voices
Scale plan
- · 30 min initial credit
- · Custom AI Support Agent
- · Dedicated Phone Number
- · Save 25% on usage rate
- · Toll-free number available
- · Top up at 15 cts per minute
Accelerate plan
- · 60 min initial credit
- · Custom AI Support Agent
- · Dedicated Phone Number
- · Save 40% on usage rate
- · Toll-free number available
- · Top up at 12 cts per minute
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureTHAT WAS AI turns your phone support into a 24/7 AI-powered call center built for Shopify. Customers can call to track orders, update shipping addresses, check product availability, request refunds, or even place new orders - all handled instantly by AI, no human needed. When things escalate, it transfers to your team with full context.
With Unicall.ai, instantly get a dedicated phone number and smart voice agents trained specifically for e-commerce support. Our AI agents answer your customer calls 24/7, resolve common inquiries — including order status, shipping updates, delivery tracking, returns, discount codes, and payment issues — and seamlessly escalate complex cases when needed.
- AI Call Agent: Handles customer calls end-to-end
- Ticketing: Auto-creates support tickets for issue that require human oversight
- Escalation: transfers live call to store owner's human support agent when needed
- Call Intelligence Dashboard: Every call logged with AI summary & full transcript
- Instantly get a US phone number with AI-powered 24/7 customer support
- Real-time order status updates directly synced from your Shopify store
- Automated, instant shipping updates and delivery tracking for customers
- Assist your customers with returns, refunds, and related requests
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  That Was AI |  Unicall.ai |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | That Was AI | Unicall.ai |
|---|---|---|
| App Store rating | Not published | 1.0 ★ |
| App Store reviews | Not published | 2 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | That Was AI | Unicall.ai |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | $62/month | $19/month(ahead) |
| Longest free trial | Not listed | 3 days |
| Plans listed | 4 | 3 |
Listing
| Measure | That Was AI | Unicall.ai |
|---|---|---|
| Shopify category rank | #266 | #105(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jul 3, 2026 | Apr 17, 2025 |
| Languages | 1 | 1 |
| Developer | Yolo Humans | UniCall.AI Corp |
FAQ
That Was AI and Unicall.ai: common questions
- Is That Was AI or Unicall.ai cheaper?
- Paid plans start at $62/month for That Was AI and $19/month for Unicall.ai. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- That Was AI lists 1 the others don’t mention, such as Customer notifications. Unicall.ai lists 2 the others don’t mention, such as Help center, Order tracking. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for That Was AI, Oct 13, 2026 for Unicall.ai; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for That Was AI, Oct 13, 2026 for Unicall.ai. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.