tawk.to Live Chat vs Web2Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 9, 2026 for tawk.to Live Chat, Feb 19, 2026 for Web2Chat.
The short answer
- Web2Chat lists 2 features tawk.to Live Chat’s listing doesn’t mention, including AI chatbots, Live chat.
Head to head
- United States
- United Kingdom
- Canada
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureThe tawk.to Live Chat app makes it easy to monitor and chat with visitors on your Shopify site. Be there when they need you with unlimited messaging, ticketing and agent seats. Never lose another lead or sale again — iOS, Android, Windows and Mac OSX apps keep you connected wherever you go.
Web2Chat enables customers to easily check their order status directly within your store by entering their email or order number. This reduces the volume of support inquiries and frees up time for your team. Additionally, your support staff can access order details during live chat conversations, allowing them to respond to customer questions more efficiently.
- View and manage Shopify orders directly from chats and tickets.
- Personalize greetings with triggers based on location, past visits, and more.
- Provide fast, accurate responses with canned “shortcut” message templates.
- Manage unlimited customers and organizations in your CRM.
- Let customers check their order status directly from live chat.
- Provide self-serve order updates to reduce support inquiries.
- Support team can view order details during live chat for faster responses.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  tawk.to Live Chat |  Web2Chat |
|---|---|---|
| Detected stores | 4,093 | Not published |
| Net store change, 28 days | −22 | 0 |
| Stores added, 28 days | 43 | Not enough data |
| Big-brand share | 8% | Not enough data |
| Top store categories | Apparel & Accessories, Home & Garden, Health & Beauty | Not published |
| Top store countries | United States, United Kingdom, Canada | Not published |
Reviews
| Measure | tawk.to Live Chat | Web2Chat |
|---|---|---|
| App Store rating | 3.6 ★ | Not published |
| App Store reviews | 89 | Not published |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | tawk.to Live Chat | Web2Chat |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | No monthly plan listed | No monthly plan listed |
| Longest free trial | Not listed | Not listed |
| Plans listed | Not published | Not published |
Listing
| Measure | tawk.to Live Chat | Web2Chat |
|---|---|---|
| Shopify category rank | #172(ahead) | #633 |
| Shopify App Charts | #7 in Chat | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Nov 16, 2015 | Oct 11, 2024 |
| Languages | 1 | 1 |
| Developer | tawk.to | Web2chat |
FAQ
tawk.to Live Chat and Web2Chat: common questions
- What features does each app list that the other doesn’t?
- Web2Chat lists 2 the others don’t mention, such as AI chatbots, Live chat. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 9, 2026 for tawk.to Live Chat, Feb 19, 2026 for Web2Chat; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 9, 2026 for tawk.to Live Chat, Feb 19, 2026 for Web2Chat. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.