Taptalk ‑ Multi Agent WhatsApp vs WhatsAppy ‑ WhatsApp Button
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 19, 2026 for Taptalk, Nov 8, 2026 for WhatsAppy.
The short answer
- Only WhatsAppy lists a free plan. Paid plans start at $4.99/month for Taptalk and $3/month for WhatsAppy.
- WhatsAppy lists 13 features Taptalk’s listing doesn’t mention, including Agent analytics, Agent avatar, Behavior tracking.
Head to head
- Mexico
- India
- Italy
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Pro
- · Full analytics dashboard
- · Visual widget designer
FREE
- · 1 WhatsApp Number / Agent
- · Full Button Customisation
- · Opening Message
PRO
- · Agent GEO Locations
- · Click Tracking (Country, City, Device)
- · Full Button Customisation
- · Opening Messages
- · Unlimited WhatsApp Numbers / Agents
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureShow your whole team on WhatsApp, not just one agent. Add multiple agents with photos, names, roles, and live availability. Shoppers see exactly who's online and pick who to talk to — sales, support, or returns. Smart routing places relevant agents on your product, cart, and order pages automatically. Every chat opens pre-filled with the product name or order details, so context is never lost.
WhatsAppy makes it super easy to display a call to action button on your storefront which is highly customisable & offers an opening pre-filled message. The ability to add multiple numbers / agents & assign them to a country allows for a more tailored response to customer questions & support.
- Multi-agent panel with live status — shoppers choose who to contact
- Smart routing & auto-open triggers — matched agent, matched page, matched moment
- Shopify context in every message — product, order & cart auto-filled
- After-hours lead capture, GDPR consent & 19 built-in languages
- Multiple numbers / agents with profile pictures
- GEO location numbers / agents specific to countries
- Opening messages for improved customer experience
- Tracking of WhatsApp Button clicks to monitor engagement of country and devices
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Taptalk |  WhatsAppy |
|---|---|---|
| Detected stores | Not published | 28 |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Home & Garden, Apparel & Accessories, Arts & Entertainment |
| Top store countries | Not published | Mexico, India, Italy |
Reviews
| Measure | Taptalk | WhatsAppy |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Taptalk and WhatsAppy: common questions
- Is Taptalk or WhatsAppy cheaper?
- Only WhatsAppy lists a free plan. Paid plans start at $4.99/month for Taptalk and $3/month for WhatsAppy. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Taptalk lists 1 the others don’t mention, such as FAQs. WhatsAppy lists 13 the others don’t mention, such as Agent analytics, Agent avatar, Behavior tracking, Business hours. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 19, 2026 for Taptalk, Nov 8, 2026 for WhatsAppy; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 19, 2026 for Taptalk, Nov 8, 2026 for WhatsAppy. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.