Taptalk ‑ Multi Agent WhatsApp vs Click2Chat ‑ WhatsApp Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 19, 2026 for Taptalk, Nov 8, 2026 for Click2Chat.
The short answer
- Only Click2Chat lists a free plan. Paid plans start at $4.99/month for Taptalk and $6.99/month for Click2Chat.
- Taptalk lists 2 features Click2Chat’s listing doesn’t mention, including Chat assignment, FAQs.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Pro
- · Full analytics dashboard
- · Visual widget designer
Free
- · Custom Button Text
- · Custom Phone Number
- · Fast & Lightweight
- · Forever Free
- · Mobile-Friendly
- · WhatsApp Button
Quotes & Sales Pro
- · 24/7 Live Support
- · Create orders in Shopify in one click
- · Everything in the Free plan
- · Manage all customer quotes in one place
- · Negotiate prices and send offers
- · Receive customer quotation requests
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureShow your whole team on WhatsApp, not just one agent. Add multiple agents with photos, names, roles, and live availability. Shoppers see exactly who's online and pick who to talk to — sales, support, or returns. Smart routing places relevant agents on your product, cart, and order pages automatically. Every chat opens pre-filled with the product name or order details, so context is never lost.
Click2Chat - WhatsApp Chat allows you to add a free, customizable WhatsApp chat button to your Shopify store so customers can contact you instantly. Display it sitewide, connect your WhatsApp number, and customize the button text, colors, and position. No coding required. Need more?
- Multi-agent panel with live status — shoppers choose who to contact
- Smart routing & auto-open triggers — matched agent, matched page, matched moment
- Shopify context in every message — product, order & cart auto-filled
- After-hours lead capture, GDPR consent & 19 built-in languages
- Displays a stylish WhatsApp button on every page of your store
- Connect any WhatsApp number – customers will chat directly with that number.
- Change the label to anything like “Chat with us”, “WhatsApp Now”.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Taptalk |  Click2Chat |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Taptalk | Click2Chat |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 11 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Taptalk | Click2Chat |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $4.99/month(ahead) | $6.99/month |
| Longest free trial | 7 days | 7 days |
| Plans listed | 1 | 2 |
Listing
| Measure | Taptalk | Click2Chat |
|---|---|---|
| Shopify category rank | #894 | #25(ahead) |
| Shopify App Charts | Not on this week’s charts | #18 on Pricing moves in Chat |
| Built for Shopify | No | Yes |
| Launched | Jul 30, 2026 | Feb 27, 2026 |
| Languages | 2 | 1 |
| Developer | Shopyra | Ecommerce Storez |
FAQ
Taptalk and Click2Chat: common questions
- Is Taptalk or Click2Chat cheaper?
- Only Click2Chat lists a free plan. Paid plans start at $4.99/month for Taptalk and $6.99/month for Click2Chat. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Taptalk lists 2 the others don’t mention, such as Chat assignment, FAQs. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 19, 2026 for Taptalk, Nov 8, 2026 for Click2Chat; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 19, 2026 for Taptalk, Nov 8, 2026 for Click2Chat. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.