Taptalk ‑ Multi Agent WhatsApp vs Tapwa – WhatsApp Chat Button
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 19, 2026 for Taptalk, Oct 13, 2026 for Tapwa.
The short answer
- Only Tapwa lists a free plan. Paid plans start at $4.99/month for Taptalk and $2.50/month for Tapwa.
- Tapwa lists 3 features Taptalk’s listing doesn’t mention, including Chat buttons, Greetings, Welcome messages.
Head to head
Pro
- · Full analytics dashboard
- · Visual widget designer
Free
- · 1 WhatsApp Number
- · Basic Styling (color, position)
- · Custom Greeting Message
- · Floating WhatsApp Button
Pro Plan
- · Advanced Styling & Animations
- · Analytics Dashboard
- · Analytics Integration
- · Facebook Pixel Integration
- · Floating WhatsApp Button
- · Multi-Agent Support (up to 20)
Advanced Plan
- · Abandoned Cart Recovery
- · Advanced Styling & Animations
- · Floating WhatsApp Button
- · Multi-Agent Support (up to 50)
- · Page Rules (type + URL patterns)
- · Per-Agent Analytics & Reports
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureShow your whole team on WhatsApp, not just one agent. Add multiple agents with photos, names, roles, and live availability. Shoppers see exactly who's online and pick who to talk to — sales, support, or returns. Smart routing places relevant agents on your product, cart, and order pages automatically. Every chat opens pre-filled with the product name or order details, so context is never lost.
Tapwa adds a WhatsApp chat button to your online store, letting customers reach you instantly with one tap. When a customer clicks the button, WhatsApp opens with a pre-filled message that includes product details if they are on a product page. You can set up multiple support agents with different departments, and assign specific agents to specific pages using URL pattern rules.
- Multi-agent panel with live status — shoppers choose who to contact
- Smart routing & auto-open triggers — matched agent, matched page, matched moment
- Shopify context in every message — product, order & cart auto-filled
- After-hours lead capture, GDPR consent & 19 built-in languages
- Floating chat button — customers tap to message you instantly
- Route chats to Sales, Support, or Returns teams
- Show or hide the button on specific pages and URLs
- Track button clicks with daily trends and device breakdown
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Taptalk |  Tapwa |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Taptalk | Tapwa |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Taptalk and Tapwa: common questions
- Is Taptalk or Tapwa cheaper?
- Only Tapwa lists a free plan. Paid plans start at $4.99/month for Taptalk and $2.50/month for Tapwa. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Taptalk lists 2 the others don’t mention, such as Chat assignment, FAQs. Tapwa lists 3 the others don’t mention, such as Chat buttons, Greetings, Welcome messages. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 19, 2026 for Taptalk, Oct 13, 2026 for Tapwa; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 19, 2026 for Taptalk, Oct 13, 2026 for Tapwa. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.