suptrack vs Synctrack AI Order Tracking
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for suptrack, Nov 9, 2026 for Synctrack AI Order Tracking.
The short answer
- Only Synctrack AI Order Tracking lists a free plan. Paid plans start at $5/month for suptrack and $6/month for Synctrack AI Order Tracking.
- Synctrack AI Order Tracking lists 13 features suptrack’s listing doesn’t mention, including Automations, Branded tracking page, Carrier selection.
Head to head
Order Lookup, Track Order Status, Unlimited Email
- United States
- United Kingdom
- Hong Kong
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Tracking & support
- · Automatische Erkennung DHL, DPD, GLS ..
- · Live Tracking beim Versanddienstleister
- · Unlimitierte Sendungsverfolgung
- · YunExpress Last-Mile Unterstützung
Support S
- · Individualisierbarer KI Support
- · Individuelle Regeln für Weiterleitungen
- · Inklusive KI-Support 1500 E-Mail Service
- · Wunschlink Integration im Supportcontent
Bundle S
- · Automatische Erkennung DHL, DPD, GLS ..
- · Individualisierbarer KI Support
- · Individuelle Regeln für Weiterleitungen
- · Inklusive KI-Support 1500 E-Mail Service
- · Live Tracking beim Versanddienstleister
- · Unlimitierte Sendungsverfolgung
Bundle L
- · Automatische Erkennung DHL, DPD, GLS ..
- · Individualisierbarer KI Support
- · Individuelle Regeln für Weiterleitungen
- · Inklusive KI-Support 3000 E-Mail Service
- · Live Tracking beim Versanddienstleister
- · Unlimitierte Sendungsverfolgung
Free
- · 1 default language for tracking page
- · 2,880+ couriers (DHL, USPS, FedEx, USPS)
- · 60 orders/month included
- · Email shipment tracking notifications
- · Live chat support 24/7
- · Order lookup and order tracker
Launch
- · 200 orders/month included
- · 3 languages for tracking page
- · All Free features included
- · Custom shipment tracking status
- · Live chat support 24/7
- · Product upsell blocks
Scale
- · 1:1 Strategy Consultation Call
- · 2,000 orders/month included
- · 5 languages for tracking page
- · All Launch features included
- · Blacklisting/Dropshipping mode
- · Courier mapping
Pro
- · 1:1 Strategy Consultation Call
- · 5,000 orders/month included
- · Advanced analytics dashboard
- · All Scale features included
- · Live chat support 24/7
- · Unlimited 137 languages tracking page
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureSuptrack verbindet KI-gestützten E-Mail-Support mit einer integrierten Sendungsverfolgung. Eingehende Kundenanfragen werden automatisch beantwortet, kategorisiert und bei Bedarf weitergeleitet. Die Tracking-Seite erkennt alle gängigen Versanddienstleister automatisch. Alle Einstellungen sind direkt im App-Dashboard konfigurierbar.
Synctrack gives merchants a branded track order tracking page upsell with real-time shipment, delivery updates like trackingmore, 17track, track123. Customers can look up orders, follow packages across multiple carriers, and view estimated delivery dates in one place. Send automatic email notifications, monitor delivery performance, and identify delayed shipments with Sidekick fulfillment analytics.
- KI antwortet automatisch auf Kundenanfragen per E-Mail
- Sendungsverfolgung für DHL, DPD, Hermes, GLS und UPS
- Weiterleitungsregeln für rechtliche und kritische Anfragen
- Wöchentlicher Statistik-Report mit Kategorieauswertung
- Order tracking page with brand asset for consistent & professional feel.
- Track orders in real time to keep your customers informed.
- Estimated delivery dates (EDD), ETA to improve customer satisfaction
- Filter unwanted keywords on order tracking page
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  suptrack |  Synctrack AI Order Tracking |
|---|---|---|
| Detected stores | Not published | 147 |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Apparel & Accessories, Home & Garden, Electronics |
| Top store countries | Not published | United States, United Kingdom, Hong Kong |
Reviews
| Measure | suptrack | Synctrack AI Order Tracking |
|---|---|---|
| App Store rating | Not published | 4.8 ★ |
| App Store reviews | Not published | 94 |
| New reviews, 28 days | Not enough data | 1 |
| Reviewers a year or more in | Not enough data | 7% |
Pricing
| Measure | suptrack | Synctrack AI Order Tracking |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $5/month(ahead) | $6/month |
| Longest free trial | 7 days | 7 days |
| Plans listed | 4 | 4 |
Listing
| Measure | suptrack | Synctrack AI Order Tracking |
|---|---|---|
| Shopify category rank | #321 | #7(ahead) |
| Shopify App Charts | Not on this week’s charts | #7 in Order tracking |
| Built for Shopify | No | Yes |
| Launched | May 26, 2026 | Mar 2, 2021 |
| Languages | 1 | 1 |
| Developer | EcomGoddid | Trakow |
FAQ
suptrack and Synctrack AI Order Tracking: common questions
- Is suptrack or Synctrack AI Order Tracking cheaper?
- Only Synctrack AI Order Tracking lists a free plan. Paid plans start at $5/month for suptrack and $6/month for Synctrack AI Order Tracking. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- suptrack lists 1 the others don’t mention, such as Real-time tracking. Synctrack AI Order Tracking lists 13 the others don’t mention, such as Automations, Branded tracking page, Carrier selection, Custom notifications. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for suptrack, Nov 9, 2026 for Synctrack AI Order Tracking; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for suptrack, Nov 9, 2026 for Synctrack AI Order Tracking. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.