Supportify: AI‑powered support vs SupportLift
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 7, 2026 for Supportify, Oct 13, 2026 for SupportLift.
The short answer
- Only SupportLift lists a free plan.
- Supportify lists 20 features SupportLift’s listing doesn’t mention, including AI chatbots, Business hours, Chat assignment.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free plan
- · 50 free AI sessions included
- · Chat via Emails, Messenger and Instagram
- · Connect shipping and return portal
- · Full Shopify order integration
- · Handles orders, returns & refunds
- · Unlimited seats
Growth
- · $0.50 per resolution after that
- · Free to install, no monthly fee
- · Thumbs-down resolutions are free
- · Trained on your store, never the web
- · Your first 50 AI resolutions are free
Scale
- · $0.30 per extra resolution
- · 1,000 AI resolutions every cycle
- · Better unit cost as volume grows
- · Priority email response under 12h
- · Same trained agent as Growth
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureInstantly deploy AI support agents and AI chatbots that handles your support tickets across chat, email, Instagram and Facebook. Supportify is an AI customer support agent built for Shopify that doesn’t just reply to customers — it actually acts. Your agent can cancel orders, track shipments, create return labels and give your customer instant resolutions — no human needed.
Your shoppers ask the same questions all day: where is my order, can I return this, do you ship here. SupportLift answers them in seconds from your own products, pages and policies, then takes real actions like refunds and order tracking inside the rules you set. You only pay when it actually closes the chat. If it cannot help, it hands off to your team with full context, and that is free.
- Replace expensive support agents and free up time with AI support.
- AI chatbot and support agent that provides instant replies and resolutions.
- Set up in minutes - no coding required. Syncs with Shopify.
- Give your AI agent access to tools: cancel orders, edit, create returns, refunds
- Handles tracking, returns and product questions for your shoppers, day or night.
- Trained on your own products, policies and pages, never the public internet.
- Refunds, cancels and discounts run inside dollar caps and approvals you set.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Supportify |  SupportLift |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Supportify | SupportLift |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 23 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Supportify | SupportLift |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | No monthly plan listed | $199/month |
| Longest free trial | Not listed | Not listed |
| Plans listed | 1 | 2 |
Listing
| Measure | Supportify | SupportLift |
|---|---|---|
| Shopify category rank | #53 | Not enough data |
| Shopify App Charts | #20 on Rookies in Chat | Not on this week’s charts |
| Built for Shopify | Yes | No |
| Launched | Oct 31, 2025 | May 19, 2026 |
| Languages | 1 | 1 |
| Developer | Supportify As | 0a |
FAQ
Supportify and SupportLift: common questions
- Is Supportify or SupportLift cheaper?
- Only SupportLift lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Supportify lists 20 the others don’t mention, such as AI chatbots, Business hours, Chat assignment, Chat buttons. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 7, 2026 for Supportify, Oct 13, 2026 for SupportLift; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 7, 2026 for Supportify, Oct 13, 2026 for SupportLift. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.