SupportFabric vs Zipchat AI Chatbot & Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Sep 18, 2026 for SupportFabric, Nov 3, 2026 for Zipchat AI Chatbot & Live Chat.
The short answer
- Only Zipchat AI Chatbot & Live Chat lists a free plan.
- Zipchat AI Chatbot & Live Chat lists 21 features SupportFabric’s listing doesn’t mention, including Agent analytics, Agent avatar, Chat assignment.
Head to head
- United States
- United Kingdom
- Italy
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 120 AI replies/m
- · AI Corrections
- · AI Product Recommendations
- · Around 50 conversations/m
- · Chat, Emails, WhatsApp, IG, Messenger
- · Order Status
Starter
- · 750 AI replies/m
- · AI Corrections
- · AI Product Recommendations
- · Around 300 conversations/m
- · Chat, Emails, WhatsApp, IG, Messenger
- · Order Status
Pro
- · 3,000 AI replies/m
- · AI Corrections
- · AI Product Recommendations
- · Around 1,250 conversations/m
- · Chat, Emails, WhatsApp, IG, Messenger
- · Order Status
Scale
- · 6000 AI replies/m
- · AI Corrections
- · AI Product Recommendations
- · Around 2,500 conversations/m
- · Chat, Emails, WhatsApp, IG, Messenger
- · Order Status
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureSupportFabric is an AI-powered chat widget built specifically for Shopify merchants. It connects directly to your store data so customers can get instant answers about products, orders, and shipping without waiting for a human agent.
Proactive Shopify AI Chat & AI Chatbot built to turn customer support into sales. It greets shoppers on Live Chat, WhatsApp, Instagram and email. The AI Agent acts in the AI chat: order tracking, discounts, product recommendations, upsells, returns & refunds, cart recovery & FAQ automation. It handles customer support and customer service 24/7, on all channels.
- AI product discovery and in-chat COD ordering
- Real-time order tracking and status updates
- Automated abandoned checkout recovery
- Custom AI trained on your store data and FAQs
- Deploy the AI Chatbot in less than 5-minutes, including the AI training = easy
- Proactively engage visitors & see the AI convert Chats into Sales = higher CR
- Recommend the right products to the right visitors to cross-sell = increase AOV
- Track orders & provide tracking links = great CX & automated AI Customer Support
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  SupportFabric |  Zipchat AI Chatbot & Live Chat |
|---|---|---|
| Detected stores | Not published | 1,220 |
| Net store change, 28 days | 0 | +23 |
| Stores added, 28 days | Not enough data | 53 |
| Big-brand share | Not enough data | 13% |
| Top store categories | Not published | Health & Beauty, Apparel & Accessories, Home & Garden |
| Top store countries | Not published | United States, United Kingdom, Italy |
Reviews
| Measure | SupportFabric | Zipchat AI Chatbot & Live Chat |
|---|---|---|
| App Store rating | Not published | 4.9 ★ |
| App Store reviews | Not published | 231 |
| New reviews, 28 days | Not enough data | 7 |
| Reviewers a year or more in | Not enough data | 12% |
Pricing
| Measure | SupportFabric | Zipchat AI Chatbot & Live Chat |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | No monthly plan listed | $80/month |
| Longest free trial | Not listed | 7 days |
| Plans listed | Not published | 4 |
Listing
| Measure | SupportFabric | Zipchat AI Chatbot & Live Chat |
|---|---|---|
| Shopify category rank | #616 | #20(ahead) |
| Shopify App Charts | Not on this week’s charts | #22 in Chat |
| Built for Shopify | No | Yes |
| Launched | Sep 16, 2026 | May 23, 2023 |
| Languages | 1 | 1 |
| Developer | K9 Technologies | ZIPCHAT INC |
FAQ
SupportFabric and Zipchat AI Chatbot & Live Chat: common questions
- Is SupportFabric or Zipchat AI Chatbot & Live Chat cheaper?
- Only Zipchat AI Chatbot & Live Chat lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- SupportFabric lists 1 the others don’t mention, such as COD verification. Zipchat AI Chatbot & Live Chat lists 21 the others don’t mention, such as Agent analytics, Agent avatar, Chat assignment, Chat buttons. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Sep 18, 2026 for SupportFabric, Nov 3, 2026 for Zipchat AI Chatbot & Live Chat; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Sep 18, 2026 for SupportFabric, Nov 3, 2026 for Zipchat AI Chatbot & Live Chat. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.