Support Board ‑ Chat & Chatbot vs Viden ‑ AI Chatbot
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for Support Board, Oct 30, 2026 for Viden.
The short answer
- Paid plans start at $5/month for Support Board and $45/month for Viden.
- Support Board lists 24 features Viden’s listing doesn’t mention, including Agent analytics, Agent avatar, AI chatbots.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
5000 messages
7000 messages
10000 messages
Basic
- · Analyse og notifikationer
- · Indbakke til jeres team
- · Træning med jeres viden og FAQ
- · Ubegrænsede samtaler
- · Vi hjælper gerne med træningen
- · Viden svarer i live chat på webshoppen
Pro
- · Alt i Basic
- · Hastighedsboost: daglig måling
- · Personlig hjælp til opsætning
- · Prioriteret hjælp til at træne Viden
- · SEO Boost+: et blogindlæg om ugen
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureAutomate your customers' communication with artificial intelligence-driven chatbots and a chat system designed for both human agents and AI. Innovative chatbot powered by OpenAI that autonomously answers inquiries about your Shopify store and products by retrieving real-time data directly from your store.
Viden er en AI-chat til jeres webshop. Den svarer ud fra jeres egne produkter, politikker og sider, hjælper kunderne med at vælge og kan lægge varen i kurven. I bestemmer for hver type henvendelse, om Viden må svare selv eller skal spørge jer først. Returer og refunderinger godkender I altid selv. Spørgsmål, Viden ikke kunne svare på, samles, så I kan skrive svaret én gang.
- Omni-channel: WhatsApp, Instagram, Facebook, Telegram, Emails, SMS, and more.
- Our chatbot knows your store and answers your customers' questions.
- Display the products the user searched for via cards and sliders.
- Synchronize logged-in Shopify users and access customer details within the admin
- Øjeblikkelig AI-chat: Kunder får svar med det samme.
- Rydelig admin-inbox: Nem at bruge til at håndtere chats.
- AI-FQA: Svarer automatisk på ofte stillede spørgsmål.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Support Board |  Viden |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Support Board | Viden |
|---|---|---|
| App Store rating | 4.1 ★ | Not published |
| App Store reviews | 23 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Support Board | Viden |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | $5/month(ahead) | $45/month |
| Longest free trial | Not listed | 30 days |
| Plans listed | 4 | 2 |
Listing
| Measure | Support Board | Viden |
|---|---|---|
| Shopify category rank | #405(ahead) | #865 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Nov 26, 2024 | Apr 3, 2026 |
| Languages | 48 | 2 |
| Developer | Schiocco LTD | Webshopsskolen ApS |
FAQ
Support Board and Viden: common questions
- Is Support Board or Viden cheaper?
- Paid plans start at $5/month for Support Board and $45/month for Viden. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Support Board lists 24 the others don’t mention, such as Agent analytics, Agent avatar, AI chatbots, Behavior tracking. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for Support Board, Oct 30, 2026 for Viden; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for Support Board, Oct 30, 2026 for Viden. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.