Soncho AI Chat vs Zipchat AI Chatbot & Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for Soncho AI Chat, Nov 9, 2026 for Zipchat AI Chatbot & Live Chat.
The short answer
- Both list a free plan. Paid plans start at $19/month for Soncho AI Chat and $80/month for Zipchat AI Chatbot & Live Chat.
- Zipchat AI Chatbot & Live Chat lists 10 features Soncho AI Chat’s listing doesn’t mention, including Agent analytics, Agent avatar, Cart recovery.
Head to head
- United States
- United Kingdom
- Italy
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
1 team member
- · 50 AI conversation instances
- · Analysis of data on the current day
Basic Edition
- · 1 team member
- · 500 AI conversation instances
- · Analysis of data on the current day
- · Assist in AI workflow design
Pro Edition
- · 2000 AI conversation instances
- · 3 team member
- · Assist in AI workflow design
- · Historical trend (7/30 days)
Enterprise Edition
- · unlimited
Free
- · 120 AI replies/m
- · AI Corrections
- · AI Product Recommendations
- · Around 50 conversations/m
- · Chat, Emails, WhatsApp, IG, Messenger
- · Order Status
Starter
- · 750 AI replies/m
- · AI Corrections
- · AI Product Recommendations
- · Around 300 conversations/m
- · Chat, Emails, WhatsApp, IG, Messenger
- · Order Status
Pro
- · 3,000 AI replies/m
- · AI Corrections
- · AI Product Recommendations
- · Around 1,250 conversations/m
- · Chat, Emails, WhatsApp, IG, Messenger
- · Order Status
Scale
- · 6000 AI replies/m
- · AI Corrections
- · AI Product Recommendations
- · Around 2,500 conversations/m
- · Chat, Emails, WhatsApp, IG, Messenger
- · Order Status
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureSoncho AI: 24/7 Smart Shopify Automation Automate your customer service with intelligent AI agents. Effortlessly handle order tracking, refunds, and FAQs 24/7. Deeply integrated with Shopify, Soncho AI reduces support costs and boosts satisfaction through custom visual workflows. Scale your brand while AI handles the rest
Proactive Shopify AI Chat & AI Chatbot built to turn customer support into sales. It greets shoppers on Live Chat, WhatsApp, Instagram and email. The AI Agent acts in the AI chat: order tracking, discounts, product recommendations, upsells, returns & refunds, cart recovery & FAQ automation. It handles customer support and customer service 24/7, on all channels.
- Visual Workflow Engine : No-code orchestration for complex business logic.
- Native Shopify Sync : Automated refunds, tracking, and inventory operations.
- Global Language Support : Instant, accurate translation across 100+ languages.
- Actionable Data Insights : Advanced analytics to optimize conversion rate
- Deploy the AI Chatbot in less than 5-minutes, including the AI training = easy
- Proactively engage visitors & see the AI convert Chats into Sales = higher CR
- Recommend the right products to the right visitors to cross-sell = increase AOV
- Track orders & provide tracking links = great CX & automated AI Customer Support
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Soncho AI Chat |  Zipchat AI Chatbot & Live Chat |
|---|---|---|
| Detected stores | Not published | 1,338 |
| Net store change, 28 days | 0 | +27 |
| Stores added, 28 days | Not enough data | 50 |
| Big-brand share | Not enough data | 13% |
| Top store categories | Not published | Health & Beauty, Apparel & Accessories, Home & Garden |
| Top store countries | Not published | United States, United Kingdom, Italy |
Reviews
| Measure | Soncho AI Chat | Zipchat AI Chatbot & Live Chat |
|---|---|---|
| App Store rating | Not published | 4.9 ★ |
| App Store reviews | Not published | 209 |
| New reviews, 28 days | Not enough data | 2 |
| Reviewers a year or more in | Not enough data | 13% |
Pricing
| Measure | Soncho AI Chat | Zipchat AI Chatbot & Live Chat |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $19/month(ahead) | $80/month |
| Longest free trial | Not listed | 7 days |
| Plans listed | 4 | 4 |
Listing
| Measure | Soncho AI Chat | Zipchat AI Chatbot & Live Chat |
|---|---|---|
| Shopify category rank | #981 | #18(ahead) |
| Shopify App Charts | Not on this week’s charts | #22 in Chat |
| Built for Shopify | No | Yes |
| Launched | Mar 5, 2026 | May 23, 2023 |
| Languages | 9 | 1 |
| Developer | Soncho Agent | ZIPCHAT INC |
FAQ
Soncho AI Chat and Zipchat AI Chatbot & Live Chat: common questions
- Is Soncho AI Chat or Zipchat AI Chatbot & Live Chat cheaper?
- Both list a free plan. Paid plans start at $19/month for Soncho AI Chat and $80/month for Zipchat AI Chatbot & Live Chat. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Soncho AI Chat lists 1 the others don’t mention, such as Callback. Zipchat AI Chatbot & Live Chat lists 10 the others don’t mention, such as Agent analytics, Agent avatar, Cart recovery, Color and font. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for Soncho AI Chat, Nov 9, 2026 for Zipchat AI Chatbot & Live Chat; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for Soncho AI Chat, Nov 9, 2026 for Zipchat AI Chatbot & Live Chat. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.