Softit: AI Sales & Live Chat vs WebDialogAI
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for Softit, Oct 13, 2026 for WebDialogAI.
The short answer
- Both list a free plan. Paid plans start at $4.99/month for Softit and $19/month for WebDialogAI.
- Softit lists 6 features WebDialogAI’s listing doesn’t mention, including Chat buttons, Discounts, Encryption.
Head to head
Free
- · 150 Chats Lifetime
- · AI Sales skills
- · Chat support
- · Custom branding
- · Monthly AI Sync
- · Up to 800 Products
Basic
- · AI training
- · Chat support
- · Custom branding
- · Up to 2,000 Products
- · Up to 500 Chats/mo
- · Weekly AI Sync
Pro
- · 6-Hour AI Sync
- · AI training
- · Custom branding
- · Priority Chat support
- · Up to 10,000 Products
- · Up to 3,000 Chats/mo
Plus
- · 3-Hour AI Sync
- · AI training
- · Custom branding
- · Priority Chat support
- · Up to 10,000 Chats/mo
- · Up to 50,00 Products
Free
- · 1 agent
- · 50 AI responses/month
- · 50 conversations/month
Starter
- · 2 Agents
- · 500 AI responses/month
- · 500 conversations/month
- · Remove Branding
Pro
- · 2,000 AI responses/month
- · 5 Agents
- · Analytics
- · unlimited conversations
Business
- · 10 agents
- · 5,000 AI responses/month
- · Analytics
- · unlimited conversations
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureSoftit AI Chatbot auto-syncs your entire Shopify catalog to answer product questions, suggest items, and guide shoppers to checkout 24/7. Train the AI on your return policy, delivery info, and store FAQs for accurate answers. Human agents can take over any chat instantly and when they go offline, AI resumes automatically. Never lose a sale to an unanswered question again
Most stores lose sales because customers leave when they cannot get a quick answer. WebDialogAI places an AI chat widget on your storefront that reads your actual products, policies, and pages to answer questions instantly. Products sync from your Shopify catalog automatically. Customers can track orders directly in chat. When the AI cannot help, conversations transfer to your team with full history.
- Sync your Shopify products automatically for an expert AI support agent
- Add your own delivery fees, store hours, and policies for precise AI answers
- Monitor all AI conversations and jump in manually to handle complex queries
- Automatically pull the latest product details to keep your chatbot up to date
- AI answers from your actual products, policies, and pages
- Customers track orders directly in the chat widget
- Conversations transfer to your team when AI cannot help
- Product cards with images and buy links shown in chat
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Softit |  WebDialogAI |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Softit | WebDialogAI |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Softit | WebDialogAI |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $4.99/month(ahead) | $19/month |
| Longest free trial | Not listed | Not listed |
| Plans listed | 4 | 4 |
Listing
| Measure | Softit | WebDialogAI |
|---|---|---|
| Shopify category rank | #519(ahead) | #1015 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | May 8, 2026 | May 6, 2026 |
| Languages | 1 | 1 |
| Developer | Softit Digital | WebdialogAI |
FAQ
Softit and WebDialogAI: common questions
- Is Softit or WebDialogAI cheaper?
- Both list a free plan. Paid plans start at $4.99/month for Softit and $19/month for WebDialogAI. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Softit lists 6 the others don’t mention, such as Chat buttons, Discounts, Encryption, Greetings. WebDialogAI lists 5 the others don’t mention, such as Business hours, Chat assignment, Customer insights, Order updates. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for Softit, Oct 13, 2026 for WebDialogAI; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for Softit, Oct 13, 2026 for WebDialogAI. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.