Smartreply AI Customer Service vs SocialReplAI
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 8, 2026 for Smartreply AI Customer Service, Oct 13, 2026 for SocialReplAI.
The short answer
- On the Shopify App Store: Smartreply AI Customer Service 4.6 from 9 reviews and SocialReplAI 5.0 from 1 reviews.
- Only SocialReplAI lists a free plan. Paid plans start at $49/month for Smartreply AI Customer Service and $39/month for SocialReplAI.
- Smartreply AI Customer Service lists 22 features SocialReplAI’s listing doesn’t mention, including Agent analytics, Agent avatar, AI chatbots.
Head to head
- United States
- United Kingdom
- Slovakia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Starter
- · 1 User
- · 300 Credits
- · Auto AI Comment DM/Reply
- · Auto AI Message
- · Build DM Subscribers/Campaigns
- · Hide Comments
Basic
- · 1 User
- · 1250 Credits
- · Auto AI Comment DM/Reply
- · Auto AI Message
- · Build DM Subscribers/Campaigns
- · Hide Comments
Advertiser
- · 10k Credits
- · Auto AI Comment DM/Reply
- · Auto AI Message
- · Build DM Subscribers/Campaigns
- · Hide Comments
- · Sync Products
Free
- · 25 messages/month
- · 500 messages during those 14 days
- · Basic analytics
- · Checkout links
- · Comment-to-DM free for first 14 days
- · DM automation with AI
Growth
- · 1,000 messages/month
- · Brand voice customization
- · Comment-to-DM, always on
- · Multi-turn conversations
- · Order attribution + full analytics
- · Store question answering
Pro
- · 10,000 messages/month
- · Default product for unmapped posts
- · Everything in Growth
- · Follow-up messages
- · Per-post analytics
- · Story replies answered automatically
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureAutomate responding to messages, comments, emails on your website chatbot, social media & more. Improve CPM with AI comment hiding. Auto dm everyone who comments, engage customers, with a fully automatic AI Brand Agent. Answer questions, to drive growth. Send product recommendations, discount codes to potential customers.
Shoppers who DM you about a product are ready to buy, if they get an answer fast. SocialReplAI connects Instagram to your Shopify store and replies using your live catalog, pricing, and policies. Replies include a checkout link with the right product pre-loaded, and each order is attributed back to the conversation that drove it. Comment-to-DM turns public comments into private conversations that convert.
- Use AI to reply to comments and dms giving dynamic product recommendations
- Unlock organic dm subscribers, similar email/sms for Messenger
- Auto DM everyone who comments to drive revenue
- AI-Powered Instagram DM Automation with One-Click Checkout Links
- Automatically Reply to Post Comments with Private DMs and Product Links
- AI Brand Voice That Knows Your Products, Policies, and FAQs
- Order Attribution — Track Which Instagram Conversations Drive Sales
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Smartreply AI Customer Service |  SocialReplAI |
|---|---|---|
| Detected stores | 89 | Not published |
| Net store change, 28 days | +4 | 0 |
| Stores added, 28 days | 4 | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Health & Beauty, Apparel & Accessories, Home & Garden | Not published |
| Top store countries | United States, United Kingdom, Slovakia | Not published |
Reviews
| Measure | Smartreply AI Customer Service | SocialReplAI |
|---|---|---|
| App Store rating | 4.6 ★ | 5.0 ★(ahead) |
| App Store reviews | 9(ahead) | 1 |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Smartreply AI Customer Service | SocialReplAI |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $49/month | $39/month(ahead) |
| Longest free trial | 14 days | 30 days |
| Plans listed | 3 | 3 |
Listing
| Measure | Smartreply AI Customer Service | SocialReplAI |
|---|---|---|
| Shopify category rank | #137 | #33 |
| Shopify App Charts | #4 on Pricing moves in Chat | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Mar 20, 2024 | May 4, 2026 |
| Languages | 1 | 1 |
| Developer | InCharge | Tennyson Labs |
FAQ
Smartreply AI Customer Service and SocialReplAI: common questions
- Is Smartreply AI Customer Service or SocialReplAI cheaper?
- Only SocialReplAI lists a free plan. Paid plans start at $49/month for Smartreply AI Customer Service and $39/month for SocialReplAI. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Smartreply AI Customer Service or SocialReplAI?
- On the Shopify App Store: Smartreply AI Customer Service 4.6 from 9 reviews and SocialReplAI 5.0 from 1 reviews.
- What features does each app list that the other doesn’t?
- Smartreply AI Customer Service lists 22 the others don’t mention, such as Agent analytics, Agent avatar, AI chatbots, Behavior tracking. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 8, 2026 for Smartreply AI Customer Service, Oct 13, 2026 for SocialReplAI; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 8, 2026 for Smartreply AI Customer Service, Oct 13, 2026 for SocialReplAI. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.