SmartChat ‑ Pro AI Seller Bot vs XChat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 9, 2026.
The short answer
- XChat is detected on 4.8× as many Shopify stores as SmartChat: 38 vs 8 as of Nov 9, 2026.
- On the Shopify App Store: SmartChat 5.0 from 3 reviews and XChat 5.0 from 3 reviews.
- Only SmartChat lists a free plan.
- XChat lists 13 features SmartChat’s listing doesn’t mention, including Agent analytics, Behavior tracking, Business hours.
Head to head
- United States
- China
- United States
- Germany
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · √ 20 Q&A messages
- · √ 300 proactively promote messages
- · √ AI speech customization
Basic
- · √ 1000 proactively promote messages
- · √ 30 Q&A messages
- · √ AI speech customization
Standard
- · √ 150 Q&A messages
- · √ 2500 proactively promote messages
- · √ AI speech customization
Premium
- · √ 300 Q&A messages
- · √ 7000 proactively promote messages
- · √ AI speech customization
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureIntegrating ChatGPT capabilities to create an online sales bot, it can proactively highlights key features of products, applicable scenarios, and promotional discounts to visitors of the store. It also serves as an after-sales service assistant, addressing various post-purchase inquiries from customers.
An AI sales agent that converts shoppers using real-time insights. It learns from your store's products and pages to answer questions, recommend products, and trigger timely nudges (e.g., cart reminders, product comparisons) based on Browse behavior.
- AI proactively introduce highlight & value of product to visitor in any language
- When users search for related keywords, AI recommends relevant products.
- As an after-sales service representative respond to post-purchase inquiries.
- When items are in the cart but not bought, AI prompt purchase.
- Smart greetings: convert customers when they're viewing, comparing, hesitating.
- Intelligent product recommendations: recommend using advanced algorithms.
- Sales assistance: help customers choose size, color, understand policies & more.
- Deep Insights: manage all conversations and sales data to understand user needs.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  SmartChat |  XChat |
|---|---|---|
| Detected stores | 8 | 38(ahead) |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Health & Beauty, Electronics, Services | Vehicles & Parts, Sporting Goods, Electronics |
| Top store countries | United States | China, United States, Germany |
Reviews
| Measure | SmartChat | XChat |
|---|---|---|
| App Store rating | 5.0 ★ | 5.0 ★ |
| App Store reviews | 3 | 3 |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
SmartChat and XChat: common questions
- Which is more popular, SmartChat or XChat?
- XChat is detected on 4.8× as many Shopify stores as SmartChat: 38 vs 8 as of Nov 9, 2026.
- Is SmartChat or XChat cheaper?
- Only SmartChat lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, SmartChat or XChat?
- On the Shopify App Store: SmartChat 5.0 from 3 reviews and XChat 5.0 from 3 reviews.
- What features does each app list that the other doesn’t?
- XChat lists 13 the others don’t mention, such as Agent analytics, Behavior tracking, Business hours, Chat buttons. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 9, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 9, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.