SmartBot: Leading AI Chatbot vs Upsello AI Sales Agent
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 8, 2026.
The short answer
- SmartBot is detected on 149× as many Shopify stores as Upsello AI Sales Agent: 1,342 vs 9 as of Nov 8, 2026.
- On the Shopify App Store: SmartBot 4.7 from 457 reviews and Upsello AI Sales Agent 5.0 from 1 reviews.
- Both list a free plan. Paid plans start at $30/month for SmartBot and $39/month for Upsello AI Sales Agent.
- SmartBot lists 12 features Upsello AI Sales Agent’s listing doesn’t mention, including AI recommendations, Chat buttons, Chat window.
Head to head
- United States
- United Kingdom
- Germany
- United States
- Hong Kong
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 300 AI chats (lifetime)
- · 7-day Growth trial included
- · Supports up to 50 products
Starter
- · Custom knowledge base
- · Learns FAQs & Policies
- · Supports up to 500 products
- · Unlimited AI chats
- · WhatsApp live agent handoff
Growth
- · AI email reply & Product highlights
- · Learns from Blogs & Files
- · Real-time sales pop-ups
- · Smart AI sales follow-up
- · Supports up to 3,000 products
Pro
- · AI-optimized product data
- · Advanced AI chat automation
- · High concurrency support
- · Priority customer support
- · Superior AI performance
- · Support headless storefronts
Free
- · 100 AI conversations
- · 200 products AI-indexed
- · Order tracking (WISMO)
- · Self-serve quick setup
- · Shopify / WooCommerce integration
- · Unlimited human replies
Grow
- · 1,000 products AI-indexed
- · 1,500 AI conversations
- · Custom Branding
- · Priority support
- · Proactive AI Shopping Guide
- · Product data auto-sync & cleaning
Advance
- · 5,000 products AI-indexed
- · 6,000 AI conversations
- · Cart Recovery & Tracking
- · Dedicated success manager
- · Multi-channel (Chat + Email)
- · Smart Price Comparison & Shopping Guide
Plus
- · 15,000 products AI-indexed (base)
- · 20,000 AI conversations (base)
- · Brand-exclusive AI Agent (custom)
- · Full-capability Proactive Marketing
- · Private AI model fine-tuning
- · Top-priority technical support
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureSmartBot is more than just an AI chatbot — it’s your AI sales and support agent for growth. We believe your success is our success. That’s why SmartBot is designed not just to automate conversations, but to deeply understand your business and help you grow with confidence.
More than a chatbot, Upsello is the AI sales agent that knows your brand. It learns your voice, products, and sales logic, so every chat builds trust and moves shoppers toward purchase. Once connected, it also uses browsing and purchase signals to upsell, recover abandoned carts, and drive repeat purchases. Multilingual support works out of the box, with seamless human handoff and AI-drafted replies.
- The AI chatbot and live chat solution natively built and integrated for Shopify.
- Customer support with AI chatbots that learn and adapt to your products.
- Engage more customers and drive conversions with AI chat invitations.
- Boost sales with AI-powered recommendations and order tracking.
- Proactive intervention to recover potential lost sales.
- AI-driven real-time user profiling and precision marketing.
- Always-on autonomous customer support.
- Seamless global conversations in 50+ languages.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  SmartBot |  Upsello AI Sales Agent |
|---|---|---|
| Detected stores | 1,342(ahead) | 9 |
| Net store change, 28 days | −2 | 0 |
| Stores added, 28 days | 16 | Not enough data |
| Big-brand share | 8% | Not enough data |
| Top store categories | Apparel & Accessories, Health & Beauty, Home & Garden | Health & Beauty, Apparel & Accessories, Home & Garden |
| Top store countries | United States, United Kingdom, Germany | United States, Hong Kong |
Reviews
| Measure | SmartBot | Upsello AI Sales Agent |
|---|---|---|
| App Store rating | 4.7 ★ | 5.0 ★(ahead) |
| App Store reviews | 457(ahead) | 1 |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | 2% | Not enough data |
Pricing
| Measure | SmartBot | Upsello AI Sales Agent |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $30/month(ahead) | $39/month |
| Longest free trial | Not listed | Not listed |
| Plans listed | 4 | 4 |
Listing
| Measure | SmartBot | Upsello AI Sales Agent |
|---|---|---|
| Shopify category rank | #13(ahead) | #199 |
| Shopify App Charts | #21 in Chat | Not on this week’s charts |
| Built for Shopify | Yes | No |
| Launched | Aug 1, 2023 | May 20, 2026 |
| Languages | 11 | 2 |
| Developer | BestChat | ZHONG JU (HONG KONG) INTELLIGENT TECHNOLOGY COMPANY LIMITED |
FAQ
SmartBot and Upsello AI Sales Agent: common questions
- Which is more popular, SmartBot or Upsello AI Sales Agent?
- SmartBot is detected on 149× as many Shopify stores as Upsello AI Sales Agent: 1,342 vs 9 as of Nov 8, 2026.
- Is SmartBot or Upsello AI Sales Agent cheaper?
- Both list a free plan. Paid plans start at $30/month for SmartBot and $39/month for Upsello AI Sales Agent. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, SmartBot or Upsello AI Sales Agent?
- On the Shopify App Store: SmartBot 4.7 from 457 reviews and Upsello AI Sales Agent 5.0 from 1 reviews.
- What features does each app list that the other doesn’t?
- SmartBot lists 12 the others don’t mention, such as AI recommendations, Chat buttons, Chat window, Color and font. Upsello AI Sales Agent lists 11 the others don’t mention, such as Business hours, Cart recovery, Chat assignment, Cross-sell. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 8, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 8, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.