Smartarget Whatsapp Chat vs Taptalk ‑ Multi Agent WhatsApp
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 8, 2026 for Smartarget Whatsapp Chat, Oct 19, 2026 for Taptalk.
The short answer
- Only Smartarget Whatsapp Chat lists a free plan. Paid plans start at $9/month for Smartarget Whatsapp Chat and $4.99/month for Taptalk.
- Smartarget Whatsapp Chat lists 8 features Taptalk’s listing doesn’t mention, including Agent avatar, Chat buttons, Chat window.
Head to head
- France
- India
- Spain
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Whatsapp Chat Free
- · "Powered by Smartarget" message
- · Show app on homepage only
- · Unlimited traffic
Whatsapp Chat Pro
- · Real time reports
- · Show app on all pages
- · Unlimited features
- · Unlimited traffic/visitors
Pro
- · Full analytics dashboard
- · Visual widget designer
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureLet's make it easier for your customers to contact you with WhatsApp Chat Contact Us! Most of your prospective customers are already using WhatsApp. It's time to give them the option to contact you in a way that feels familiar and trustworthy. The Whatsapp icon will appear on all pages so customers can contact you easily.
Show your whole team on WhatsApp, not just one agent. Add multiple agents with photos, names, roles, and live availability. Shoppers see exactly who's online and pick who to talk to — sales, support, or returns. Smart routing places relevant agents on your product, cart, and order pages automatically. Every chat opens pre-filled with the product name or order details, so context is never lost.
- Allow customers to contact you easily from every page on your website
- Customize Whatsapp - Contact Us style to fit your website
- Get back to your customers through WhatsApp
- Works both on computer and mobile devices
- Multi-agent panel with live status — shoppers choose who to contact
- Smart routing & auto-open triggers — matched agent, matched page, matched moment
- Shopify context in every message — product, order & cart auto-filled
- After-hours lead capture, GDPR consent & 19 built-in languages
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Smartarget Whatsapp Chat |  Taptalk |
|---|---|---|
| Detected stores | 8 | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Home & Garden, Apparel & Accessories, Food, Beverages & Tobacco | Not published |
| Top store countries | France, India, Spain | Not published |
Reviews
| Measure | Smartarget Whatsapp Chat | Taptalk |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 2 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Smartarget Whatsapp Chat | Taptalk |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $9/month | $4.99/month(ahead) |
| Longest free trial | Not listed | 7 days |
| Plans listed | 2 | 1 |
Listing
| Measure | Smartarget Whatsapp Chat | Taptalk |
|---|---|---|
| Shopify category rank | #272(ahead) | #894 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Feb 21, 2024 | Jul 30, 2026 |
| Languages | 6 | 2 |
| Developer | Smartarget | Shopyra |
FAQ
Smartarget Whatsapp Chat and Taptalk: common questions
- Is Smartarget Whatsapp Chat or Taptalk cheaper?
- Only Smartarget Whatsapp Chat lists a free plan. Paid plans start at $9/month for Smartarget Whatsapp Chat and $4.99/month for Taptalk. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Smartarget Whatsapp Chat lists 8 the others don’t mention, such as Agent avatar, Chat buttons, Chat window, Color and font. Taptalk lists 2 the others don’t mention, such as Chat assignment, FAQs. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 8, 2026 for Smartarget Whatsapp Chat, Oct 19, 2026 for Taptalk; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 8, 2026 for Smartarget Whatsapp Chat, Oct 19, 2026 for Taptalk. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.