SM Post Purchase Survey & NPS vs Zigpoll Customer Surveys
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 8, 2026.
The short answer
- Zigpoll Customer Surveys is detected on 61× as many Shopify stores as SM Post Purchase Survey & NPS: 3,949 vs 65 as of Nov 8, 2026.
- On the Shopify App Store: SM Post Purchase Survey & NPS 5.0 from 5 reviews and Zigpoll Customer Surveys 5.0 from 602 reviews.
- Both list a free plan. Paid plans start at $9.99/month for SM Post Purchase Survey & NPS and $39/month for Zigpoll Customer Surveys.
- Zigpoll Customer Surveys lists 16 features SM Post Purchase Survey & NPS’s listing doesn’t mention, including Abandoned cart, AI insights, Analytics dashboard.
Head to head
Post purchase surveys, email & abandoned cart surveys and more
- United States
- Germany
- France
- United States
- Germany
- United Kingdom
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
FREE
- · 100 responses/mo
- · Advanced targeting rules
- · Checkout extensibility
- · Export survey data
- · Flow integration
- · NPS
PREMIUM
- · Advanced targeting rules
- · Checkout extensibility
- · Export survey data
- · Flow integration
- · NPS
- · Unlimited responses
Lite
- · 50 responses / mo
- · Automated reports
- · Export survey data
- · Multi-language
- · Unlimited surveys
- · Weekly AI insights
Standard
- · 200 responses / mo
- · Automated reports
- · Export survey data
- · Multi-language
- · Unlimited surveys
- · Weekly AI insights
Advanced
- · 600 responses / mo
- · API & MCP access
- · Automated reports
- · Export survey data
- · Multi-language
- · Unlimited surveys
Premier
- · API & MCP access
- · Automated reports
- · Export survey data
- · Multi-language
- · Unlimited responses / mo
- · Unlimited surveys
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureSmartify is a friendly and fully customizable app that lets you create post purchase survery, customer survey and NPS without code. With this app, you can create unlimited question and get unlimited response from your customer. Smartify is designed to provide you an easy, non-intrusive way to learn what you need to improve the buying experience and overcome potential objections.
Run post-purchase surveys on your thank-you and order status pages, plus exit-intent, product page, email, SMS and Shopify POS surveys. Ask "How did you hear about us?" (HDYHAU) and compare revenue and AOV by channel with Meta Ads Manager and GA4. Collect zero-party data, NPS and CSAT, and learn why visitors don't buy. AI sorts open-ended customer feedback into themes and sends weekly reports.
- Showcase customer survey on thank you page. No coding required
- Create unlimited question to gather as many information as you want
- Collect unlimited responses with a lot of useful data
- Breakdown customer survey submission by response count, order value,...
- Advanced post-purchase surveys that get quality responses. No coding required.
- Customize and translate every detail. Localize for multiple languages.
- Abandoned checkout campaigns. Uncover common pain points and recover carts.
- Connect survey responses to your Shopify customer and order dashboards.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  SM Post Purchase Survey & NPS |  Zigpoll Customer Surveys |
|---|---|---|
| Detected stores | 65 | 3,949(ahead) |
| Net store change, 28 days | +2 | +72 |
| Stores added, 28 days | 4 | 129(ahead) |
| Big-brand share | Not enough data | 16% |
| Top store categories | Apparel & Accessories, Health & Beauty, Home & Garden | Apparel & Accessories, Health & Beauty, Home & Garden |
| Top store countries | United States, Germany, France | United States, Germany, United Kingdom |
Reviews
| Measure | SM Post Purchase Survey & NPS | Zigpoll Customer Surveys |
|---|---|---|
| App Store rating | 5.0 ★ | 5.0 ★ |
| App Store reviews | 5 | 602(ahead) |
| New reviews, 28 days | 0 | 11(ahead) |
| Reviewers a year or more in | Not enough data | 21% |
Pricing
| Measure | SM Post Purchase Survey & NPS | Zigpoll Customer Surveys |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $9.99/month(ahead) | $39/month |
| Longest free trial | 7 days | Not listed |
| Plans listed | 2 | 4 |
Listing
| Measure | SM Post Purchase Survey & NPS | Zigpoll Customer Surveys |
|---|---|---|
| Shopify category rank | #42 | #3(ahead) |
| Shopify App Charts | #5 in Surveys | #1 in Surveys |
| Built for Shopify | No | No |
| Launched | Jul 28, 2023 | Apr 23, 2019 |
| Languages | 1 | 1 |
| Developer | Simesy | Argonautic Labs |
FAQ
SM Post Purchase Survey & NPS and Zigpoll Customer Surveys: common questions
- Which is more popular, SM Post Purchase Survey & NPS or Zigpoll Customer Surveys?
- Zigpoll Customer Surveys is detected on 61× as many Shopify stores as SM Post Purchase Survey & NPS: 3,949 vs 65 as of Nov 8, 2026.
- Is SM Post Purchase Survey & NPS or Zigpoll Customer Surveys cheaper?
- Both list a free plan. Paid plans start at $9.99/month for SM Post Purchase Survey & NPS and $39/month for Zigpoll Customer Surveys. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, SM Post Purchase Survey & NPS or Zigpoll Customer Surveys?
- On the Shopify App Store: SM Post Purchase Survey & NPS 5.0 from 5 reviews and Zigpoll Customer Surveys 5.0 from 602 reviews.
- What features does each app list that the other doesn’t?
- SM Post Purchase Survey & NPS lists 6 the others don’t mention, such as Benchmarking, Cohort analysis, Funnel analysis, Historical analysis. Zigpoll Customer Surveys lists 16 the others don’t mention, such as Abandoned cart, AI insights, Analytics dashboard, Custom dashboards. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 8, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 8, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.