Sidr Zendesk and Gmail Macros vs ZYBR: AI Helpdesk & Returns
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Feb 19, 2026 for Sidr Zendesk and Gmail Macros, Oct 16, 2026 for ZYBR.
The short answer
- On the Shopify App Store: Sidr Zendesk and Gmail Macros 4.5 from 2 reviews and ZYBR 5.0 from 10 reviews.
- ZYBR lists 26 features Sidr Zendesk and Gmail Macros’s listing doesn’t mention, including AI responses, Analytics, Auto-assign.
Head to head
Use placeholders in your Zendesk and Gmail help desk messages
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureAutomatically fill in your macro messages and responses to customers on your help desk software with Shopify variables like item names and order numbers. When using a help desk like Zendesk, you will often respond with references to details in the customer's Shopify order.
Wo bleibt meine Bestellung? Wie schicke ich etwas zurück? ZYBR beantwortet solche Kundenanfragen mit den echten Bestell-, Versand- und Produktdaten aus deinem Shop und liest Fotos, PDFs und Sprachnachrichten mit. E-Mail, WhatsApp, Instagram und Facebook laufen in einem Helpdesk zusammen. Je Thema bestimmst du, was automatisch rausgeht. Im Retourenportal melden Kunden Retouren selbst an und bekommen ihr DHL-Etikett.
- Shopify placeholders: You get a list of powerful placeholders from Shopify
- Preview responses: Preview your responses in the Zendesk and Gmail side app.
- Seamlessly integrate: Integrates with Zendesk and Gmail.
- Automatisierte & individuelle Beantwortung wiederkehrender Kundenanfragen mit KI
- Automatische Kategorisierung & Priorisierung durch intelligentes KI-Ticketsystem
- Smarte Darstellung von Kunden-, Bestell-, Versanddaten uvm. direkt im Ticket
- Auswertungen zu Kundenanfragen, Themenhäufigkeiten und Service-Mustern
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Sidr Zendesk and Gmail Macros |  ZYBR |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Sidr Zendesk and Gmail Macros | ZYBR |
|---|---|---|
| App Store rating | 4.5 ★ | 5.0 ★(ahead) |
| App Store reviews | 2 | 10(ahead) |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Sidr Zendesk and Gmail Macros | ZYBR |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | No monthly plan listed | No monthly plan listed |
| Longest free trial | Not listed | Not listed |
| Plans listed | Not published | Not published |
Listing
| Measure | Sidr Zendesk and Gmail Macros | ZYBR |
|---|---|---|
| Shopify category rank | Not enough data | #27 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Dec 31, 2020 | Mar 13, 2026 |
| Languages | 1 | 2 |
| Developer | Sidr | AI-Com Innovations GmbH |
FAQ
Sidr Zendesk and Gmail Macros and ZYBR: common questions
- Which has better reviews, Sidr Zendesk and Gmail Macros or ZYBR?
- On the Shopify App Store: Sidr Zendesk and Gmail Macros 4.5 from 2 reviews and ZYBR 5.0 from 10 reviews.
- What features does each app list that the other doesn’t?
- ZYBR lists 26 the others don’t mention, such as AI responses, Analytics, Auto-assign, Auto-reply. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Feb 19, 2026 for Sidr Zendesk and Gmail Macros, Oct 16, 2026 for ZYBR; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Feb 19, 2026 for Sidr Zendesk and Gmail Macros, Oct 16, 2026 for ZYBR. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.