Sidr Zendesk and Gmail Macros vs Zendesk
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Feb 19, 2026 for Sidr Zendesk and Gmail Macros, Oct 21, 2026 for Zendesk.
The short answer
- On the Shopify App Store: Sidr Zendesk and Gmail Macros 4.5 from 2 reviews and Zendesk 3.2 from 95 reviews.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
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Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureAutomatically fill in your macro messages and responses to customers on your help desk software with Shopify variables like item names and order numbers. When using a help desk like Zendesk, you will often respond with references to details in the customer's Shopify order.
This app for Zendesk Support and Chat arms your agents with all the information they need when replying to customer inquiries without having to leave the customer conversation. Instead of spending their time toggling between systems, agents can focus on building customer relationships and resolving inquiries faster.
- Shopify placeholders: You get a list of powerful placeholders from Shopify
- Preview responses: Preview your responses in the Zendesk and Gmail side app.
- Seamlessly integrate: Integrates with Zendesk and Gmail.
- Solve customer service tickets faster with access to relevant customer data
- Process refunds and cancellations, directly from the Zendesk Support sidebar app
- With the click of a button, embed live chat in any storefront
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Sidr Zendesk and Gmail Macros |  Zendesk |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Sidr Zendesk and Gmail Macros | Zendesk |
|---|---|---|
| App Store rating | 4.5 ★(ahead) | 3.2 ★ |
| App Store reviews | 2 | 95(ahead) |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Sidr Zendesk and Gmail Macros | Zendesk |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | No monthly plan listed | $55/month |
| Longest free trial | Not listed | 14 days |
| Plans listed | Not published | 4 |
Listing
| Measure | Sidr Zendesk and Gmail Macros | Zendesk |
|---|---|---|
| Shopify category rank | Not enough data | Not enough data |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Dec 31, 2020 | Mar 11, 2013 |
| Languages | 1 | Not published |
| Developer | Sidr | Zendesk |
FAQ
Sidr Zendesk and Gmail Macros and Zendesk: common questions
- Which has better reviews, Sidr Zendesk and Gmail Macros or Zendesk?
- On the Shopify App Store: Sidr Zendesk and Gmail Macros 4.5 from 2 reviews and Zendesk 3.2 from 95 reviews.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Feb 19, 2026 for Sidr Zendesk and Gmail Macros, Oct 21, 2026 for Zendesk; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Feb 19, 2026 for Sidr Zendesk and Gmail Macros, Oct 21, 2026 for Zendesk. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.