ShopPilot ‑ AI Chat & Support vs SupportLift
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026.
The short answer
- Both list a free plan. Paid plans start at $29/month for ShopPilot and $199/month for SupportLift.
- ShopPilot lists 5 features SupportLift’s listing doesn’t mention, including AI chatbots, FAQs, Live chat.
Head to head
STARTER
- · 100 AI chats per month
- · Basic support
- · Core functionality
PRO
- · $5 per 100 extra chats
- · 2,000 AI chats per month
- · Advanced features
- · Priority support
- · Usage-based billing
ELITE
- · Custom integrations
- · Dedicated support
- · Priority processing
- · Unlimited AI chats
Growth
- · $0.50 per resolution after that
- · Free to install, no monthly fee
- · Thumbs-down resolutions are free
- · Trained on your store, never the web
- · Your first 50 AI resolutions are free
Scale
- · $0.30 per extra resolution
- · 1,000 AI resolutions every cycle
- · Better unit cost as volume grows
- · Priority email response under 12h
- · Same trained agent as Growth
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureShopPilot AI is an AI-powered support agent that reads your store's order, shipping, return, and cancellation policies — then answers customer questions instantly using that exact information. No generic replies, no wrong answers. Customers can also look up their orders by order ID or email to get real-time order status, shipping updates, and delivery details — without contacting your team. Works out of the box.
Your shoppers ask the same questions all day: where is my order, can I return this, do you ship here. SupportLift answers them in seconds from your own products, pages and policies, then takes real actions like refunds and order tracking inside the rules you set. You only pay when it actually closes the chat. If it cannot help, it hands off to your team with full context, and that is free.
- AI chatbot for instant customer support
- Answers order, shipping, returns, and policy queries
- Automates repetitive questions to reduce support workload
- Handles tracking, returns and product questions for your shoppers, day or night.
- Trained on your own products, policies and pages, never the public internet.
- Refunds, cancels and discounts run inside dollar caps and approvals you set.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  ShopPilot |  SupportLift |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | ShopPilot | SupportLift |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | ShopPilot | SupportLift |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $29/month(ahead) | $199/month |
| Longest free trial | Not listed | Not listed |
| Plans listed | 3 | 2 |
Listing
| Measure | ShopPilot | SupportLift |
|---|---|---|
| Shopify category rank | #891 | Not enough data |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jun 9, 2026 | May 19, 2026 |
| Languages | 1 | 1 |
| Developer | ShopPilot AI | 0a |
FAQ
ShopPilot and SupportLift: common questions
- Is ShopPilot or SupportLift cheaper?
- Both list a free plan. Paid plans start at $29/month for ShopPilot and $199/month for SupportLift. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- ShopPilot lists 5 the others don’t mention, such as AI chatbots, FAQs, Live chat, Order updates. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.