Shoply AI Search & AI Chatbot vs Withly Inbox ‑ AI Chat Bot
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 9, 2026 for Shoply AI Search & AI Chatbot, Oct 17, 2026 for Withly Inbox.
The short answer
- Only Shoply AI Search & AI Chatbot lists a free plan.
- Shoply AI Search & AI Chatbot lists 8 features Withly Inbox’s listing doesn’t mention, including Agent analytics, Behavior tracking, Cross-sell.
Head to head
- United States
- United Kingdom
- Germany
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Forever Free
- · 50 chats or 150 searches per month
- · Replies in customer’s language
- · Self serve service
- · Supports up to 50 products
Smart Start
- · 500 chats or 1500 searches per month
- · Integrate with Judge.me, WhatsApp & more
- · Live chat with human agent escalation
- · Multi-lingual & auto translation
- · Standard email support
- · Supports up to 1000 products
Pro Perform
- · 1,500 chats or 4,500 searches per month
- · Email and chat support
- · Everything else in the Smart Start plan
- · Supports up to 10,000 products
Elite Engage
- · 4,500 chats or 13,500 searches per month
- · Contact us for higher limits
- · Everything else in the Pro Perform plan
- · Guided AI customization for your store
- · Premium support by our senior engineers
- · Supports up to 50,000 products
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureShoply is your store’s product expert and customer support powered by AI. It learns autonomously from your catalog, pages, and blogs to deliver highly relevant, accurate shopping advice. From helping customers choose their first pair of skis to finding the perfect dress for a date, Shoply provides recommendations they’ll love.
Withly Inbox adds an AI chat to your storefront that answers from your products, collections, pages and policies, replying in the shopper's language. Answers quote your prices and stock, and product cards let shoppers pick a variant and add to cart in the chat. Questions it can't answer are listed so you can add them to Knowledge. When it can't help or you're closed, shoppers leave their email for your team.
- Product Expert: Boost sales with highly relevant product search/recommendations.
- Fully Customizable: Teach AI with your expert knowledge; Tailor its personality
- Self Starter: Zero setup required. It reads your website & products autonomously
- Multilingual: Engage with customers in their own native languages.
- Instant AI answers to customer questions using your product and store content
- Automatically stays up to date when you add or change products and pages
- Full conversation dashboard to review all customer chat history in one place
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Shoply AI Search & AI Chatbot |  Withly Inbox |
|---|---|---|
| Detected stores | 315 | Not published |
| Net store change, 28 days | −2 | 0 |
| Stores added, 28 days | 4 | Not enough data |
| Big-brand share | 15% | Not enough data |
| Top store categories | Apparel & Accessories, Health & Beauty, Home & Garden | Not published |
| Top store countries | United States, United Kingdom, Germany | Not published |
Reviews
| Measure | Shoply AI Search & AI Chatbot | Withly Inbox |
|---|---|---|
| App Store rating | 4.9 ★ | Not published |
| App Store reviews | 26 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Shoply AI Search & AI Chatbot | Withly Inbox |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $49.99/month | No monthly plan listed |
| Longest free trial | 14 days | Not listed |
| Plans listed | 4 | Not published |
Listing
| Measure | Shoply AI Search & AI Chatbot | Withly Inbox |
|---|---|---|
| Shopify category rank | #45(ahead) | #852 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | Yes | No |
| Launched | Sep 4, 2024 | May 8, 2026 |
| Languages | 24 | 1 |
| Developer | Shoply AI | Withly |
FAQ
Shoply AI Search & AI Chatbot and Withly Inbox: common questions
- Is Shoply AI Search & AI Chatbot or Withly Inbox cheaper?
- Only Shoply AI Search & AI Chatbot lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Shoply AI Search & AI Chatbot lists 8 the others don’t mention, such as Agent analytics, Behavior tracking, Cross-sell, Customer insights. Withly Inbox lists 1 the others don’t mention, such as Chat flows. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 9, 2026 for Shoply AI Search & AI Chatbot, Oct 17, 2026 for Withly Inbox; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 9, 2026 for Shoply AI Search & AI Chatbot, Oct 17, 2026 for Withly Inbox. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.