Shopify Inbox vs XInfer.AI ‑ AI Sales Agent
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 9, 2026 for Shopify Inbox, Oct 13, 2026 for XInfer.AI.
The short answer
- Only XInfer.AI lists a free plan.
- Shopify Inbox lists 8 features XInfer.AI’s listing doesn’t mention, including Chat assignment, Customer insights, Discounts.
Head to head
Connect with customers and drive sales with chat– for free
- United States
- United Kingdom
- Canada
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
Starter
Professional
Premium
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureInbox puts an AI-powered sales associate on your storefront. Buyers can ask questions and get help finding the right products from your catalog. When buyers sign in with Shop, your Inbox agent can personalize replies using their preferences and purchase history from across Shopify. Run Inbox with or without the agent.
XInfer.AI creates an AI sales agent that learns your product catalog, website content, and FAQs. When customers visit your store, they can ask questions in natural language, get personalized product recommendations, and complete checkout through conversation. The AI understands context, remembers the conversation, and respects precise constraints, such as budget limits.
- Add chat to your store with a seamless workflow in Shopify.
- Manage conversations from online store chat and Shop app.
- Quickly understand who customers are with profile and cart details.
- Send product recommendations, photos, and discounts without leaving the chat.
- AI trained on your product catalog, FAQs, and website content
- Voice, text, phone, and SMS — customers reach your AI on any channel
- Smart product recommendations based on customer needs and budget
- Shopping cart and checkout through conversation via draft orders
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Shopify Inbox |  XInfer.AI |
|---|---|---|
| Detected stores | 242,262 | Not published |
| Net store change, 28 days | +4,060 | 0 |
| Stores added, 28 days | 5,428 | Not enough data |
| Big-brand share | 6% | Not enough data |
| Top store categories | Apparel & Accessories, Home & Garden, Health & Beauty | Not published |
| Top store countries | United States, United Kingdom, Canada | Not published |
Reviews
| Measure | Shopify Inbox | XInfer.AI |
|---|---|---|
| App Store rating | 4.5 ★ | Not published |
| App Store reviews | 5,819 | Not published |
| New reviews, 28 days | 9 | Not enough data |
| Reviewers a year or more in | 50% | Not enough data |
Pricing
| Measure | Shopify Inbox | XInfer.AI |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | No monthly plan listed | $39/month |
| Longest free trial | Not listed | 7 days |
| Plans listed | Not published | 4 |
Listing
| Measure | Shopify Inbox | XInfer.AI |
|---|---|---|
| Shopify category rank | #2(ahead) | #679 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Aug 14, 2019 | Apr 30, 2026 |
| Languages | 20 | 1 |
| Developer | Shopify | Live Inference LLC |
FAQ
Shopify Inbox and XInfer.AI: common questions
- Is Shopify Inbox or XInfer.AI cheaper?
- Only XInfer.AI lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Shopify Inbox lists 8 the others don’t mention, such as Chat assignment, Customer insights, Discounts, Email chat. XInfer.AI lists 5 the others don’t mention, such as AI chatbots, Cross-sell, SMS, Upsell. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 9, 2026 for Shopify Inbox, Oct 13, 2026 for XInfer.AI; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 9, 2026 for Shopify Inbox, Oct 13, 2026 for XInfer.AI. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.