Shopify Inbox vs Withly Inbox ‑ AI Chat Bot
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 9, 2026 for Shopify Inbox, Oct 17, 2026 for Withly Inbox.
The short answer
- Shopify Inbox lists 10 features Withly Inbox’s listing doesn’t mention, including Business hours, Chat assignment, Customer insights.
Head to head
- United States
- United Kingdom
- Canada
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureInbox puts an AI-powered sales associate on your storefront. Buyers can ask questions and get help finding the right products from your catalog. When buyers sign in with Shop, your Inbox agent can personalize replies using their preferences and purchase history from across Shopify. Run Inbox with or without the agent.
Withly Inbox adds an AI chat to your storefront that answers from your products, collections, pages and policies, replying in the shopper's language. Answers quote your prices and stock, and product cards let shoppers pick a variant and add to cart in the chat. Questions it can't answer are listed so you can add them to Knowledge. When it can't help or you're closed, shoppers leave their email for your team.
- Add chat to your store with a seamless workflow in Shopify.
- Manage conversations from online store chat and Shop app.
- Quickly understand who customers are with profile and cart details.
- Send product recommendations, photos, and discounts without leaving the chat.
- Instant AI answers to customer questions using your product and store content
- Automatically stays up to date when you add or change products and pages
- Full conversation dashboard to review all customer chat history in one place
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Shopify Inbox |  Withly Inbox |
|---|---|---|
| Detected stores | 242,262 | Not published |
| Net store change, 28 days | +4,060 | 0 |
| Stores added, 28 days | 5,428 | Not enough data |
| Big-brand share | 6% | Not enough data |
| Top store categories | Apparel & Accessories, Home & Garden, Health & Beauty | Not published |
| Top store countries | United States, United Kingdom, Canada | Not published |
Reviews
| Measure | Shopify Inbox | Withly Inbox |
|---|---|---|
| App Store rating | 4.5 ★ | Not published |
| App Store reviews | 5,819 | Not published |
| New reviews, 28 days | 9 | Not enough data |
| Reviewers a year or more in | 50% | Not enough data |
Pricing
| Measure | Shopify Inbox | Withly Inbox |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | No monthly plan listed | No monthly plan listed |
| Longest free trial | Not listed | Not listed |
| Plans listed | Not published | Not published |
Listing
| Measure | Shopify Inbox | Withly Inbox |
|---|---|---|
| Shopify category rank | #2(ahead) | #852 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Aug 14, 2019 | May 8, 2026 |
| Languages | 20 | 1 |
| Developer | Shopify | Withly |
FAQ
Shopify Inbox and Withly Inbox: common questions
- What features does each app list that the other doesn’t?
- Shopify Inbox lists 10 the others don’t mention, such as Business hours, Chat assignment, Customer insights, Discounts. Withly Inbox lists 4 the others don’t mention, such as AI chatbots, Chat flows, Emojis and stickers, Upsell. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 9, 2026 for Shopify Inbox, Oct 17, 2026 for Withly Inbox; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 9, 2026 for Shopify Inbox, Oct 17, 2026 for Withly Inbox. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.