Shopify Inbox vs WhachatCRM ‑ WhatsApp Inbox
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 9, 2026 for Shopify Inbox, Oct 13, 2026 for WhachatCRM.
The short answer
- Only WhachatCRM lists a free plan.
- Shopify Inbox lists 19 features WhachatCRM’s listing doesn’t mention, including Agent avatar, Business hours, Chat assignment.
Head to head
Connect with customers and drive sales with chat– for free
- United States
- United Kingdom
- Canada
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1 WhatsApp Business account
- · 1 user
- · 50 Prospect AI discoveries/month
- · 50 active conversations
- · Basic WhatsApp templates
- · CRM contacts, tags, and notes
Pro
- · 2,000 active conversations
- · 500 Prospect AI discoveries/month
- · AI Brain, Copilot & chatbot included
- · Abandoned cart recovery campaigns
- · Unified omnichannel inbox
- · Unlimited users
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureInbox puts an AI-powered sales associate on your storefront. Buyers can ask questions and get help finding the right products from your catalog. When buyers sign in with Shop, your Inbox agent can personalize replies using their preferences and purchase history from across Shopify. Run Inbox with or without the agent.
WhachatCRM helps Shopify merchants manage customer conversations from WhatsApp, SMS, Instagram, Facebook Messenger, and website chat in one shared inbox. Teams can organize contacts, assign conversations, and automate follow-ups without switching between tools.
- Add chat to your store with a seamless workflow in Shopify.
- Manage conversations from online store chat and Shop app.
- Quickly understand who customers are with profile and cart details.
- Send product recommendations, photos, and discounts without leaving the chat.
- Automate sales, support, and customer workflows in one AI workspace
- AI reply suggestions to help teams respond faster and improve engagement
- Shared inbox for WhatsApp, SMS, Instagram, Facebook, and website chats
- AI-powered WhatsApp automation and smart customer follow-ups
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Shopify Inbox |  WhachatCRM |
|---|---|---|
| Detected stores | 242,262 | Not published |
| Net store change, 28 days | +4,060 | 0 |
| Stores added, 28 days | 5,428 | Not enough data |
| Big-brand share | 6% | Not enough data |
| Top store categories | Apparel & Accessories, Home & Garden, Health & Beauty | Not published |
| Top store countries | United States, United Kingdom, Canada | Not published |
Reviews
| Measure | Shopify Inbox | WhachatCRM |
|---|---|---|
| App Store rating | 4.5 ★ | Not published |
| App Store reviews | 5,819 | Not published |
| New reviews, 28 days | 9 | Not enough data |
| Reviewers a year or more in | 50% | Not enough data |
Pricing
| Measure | Shopify Inbox | WhachatCRM |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | No monthly plan listed | $49/month |
| Longest free trial | Not listed | 14 days |
| Plans listed | Not published | 2 |
Listing
| Measure | Shopify Inbox | WhachatCRM |
|---|---|---|
| Shopify category rank | #2 | #272 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Aug 14, 2019 | Jun 25, 2026 |
| Languages | 20 | 2 |
| Developer | Shopify | WhachatCRM |
FAQ
Shopify Inbox and WhachatCRM: common questions
- Is Shopify Inbox or WhachatCRM cheaper?
- Only WhachatCRM lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Shopify Inbox lists 19 the others don’t mention, such as Agent avatar, Business hours, Chat assignment, Chat buttons. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 9, 2026 for Shopify Inbox, Oct 13, 2026 for WhachatCRM; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 9, 2026 for Shopify Inbox, Oct 13, 2026 for WhachatCRM. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.