Shopify Inbox vs switchCode WhatsAppChat Button
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 11, 2026 for Shopify Inbox, Feb 19, 2026 for switchCode WhatsAppChat Button.
The short answer
- Shopify Inbox lists 16 features switchCode WhatsAppChat Button’s listing doesn’t mention, including Agent avatar, Business hours, Chat assignment.
Head to head
Connect with customers and drive sales with chat– for free
- United States
- United Kingdom
- Canada
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Pro
- · Custom CSS
- · Custom Icon
- · Help Text
- · Preset Icons
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureInbox puts an AI-powered sales associate on your storefront. Buyers can ask questions and get help finding the right products from your catalog. When buyers sign in with Shop, your Inbox agent can personalize replies using their preferences and purchase history from across Shopify. Run Inbox with or without the agent.
Merchants can setup WhatsApp icon in storefront. Customers can easily connect with merchant support.
- Add chat to your store with a seamless workflow in Shopify.
- Manage conversations from online store chat and Shop app.
- Quickly understand who customers are with profile and cart details.
- Send product recommendations, photos, and discounts without leaving the chat.
- Preset Icons
- Animated Icon
- Custom Icons
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Shopify Inbox |  switchCode WhatsAppChat Button |
|---|---|---|
| Detected stores | 257,336 | Not published |
| Net store change, 28 days | +3,786 | 0 |
| Stores added, 28 days | 5,146 | Not enough data |
| Big-brand share | 6% | Not enough data |
| Top store categories | Apparel & Accessories, Home & Garden, Health & Beauty | Not published |
| Top store countries | United States, United Kingdom, Canada | Not published |
Reviews
| Measure | Shopify Inbox | switchCode WhatsAppChat Button |
|---|---|---|
| App Store rating | 4.5 ★ | Not published |
| App Store reviews | 5,819 | Not published |
| New reviews, 28 days | 1 | Not enough data |
| Reviewers a year or more in | 52% | Not enough data |
Pricing
| Measure | Shopify Inbox | switchCode WhatsAppChat Button |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | No monthly plan listed | $3/month |
| Longest free trial | Not listed | Not listed |
| Plans listed | Not published | 1 |
Listing
| Measure | Shopify Inbox | switchCode WhatsAppChat Button |
|---|---|---|
| Shopify category rank | #2 | Not enough data |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Aug 14, 2019 | Feb 5, 2025 |
| Languages | 20 | 1 |
| Developer | Shopify | switchCode |
FAQ
Shopify Inbox and switchCode WhatsAppChat Button: common questions
- What features does each app list that the other doesn’t?
- Shopify Inbox lists 16 the others don’t mention, such as Agent avatar, Business hours, Chat assignment, Chat window. switchCode WhatsAppChat Button lists 1 the others don’t mention, such as Social media. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 11, 2026 for Shopify Inbox, Feb 19, 2026 for switchCode WhatsAppChat Button; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 11, 2026 for Shopify Inbox, Feb 19, 2026 for switchCode WhatsAppChat Button. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.