Shopify Inbox vs Stackend: Community & AI‑Clerk
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 5, 2026 for Shopify Inbox, Oct 13, 2026 for Stackend.
The short answer
- Shopify Inbox lists 17 features Stackend’s listing doesn’t mention, including Business hours, Chat assignment, Chat buttons.
Head to head
Connect with customers and drive sales with chat– for free
- United States
- United Kingdom
- Canada
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Starter
- · AI Personal Shopper
- · Custom Profiles
- · Dynamic Shopping Feeds
- · Interactive Community
- · Secure Onboarding
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureInbox puts an AI-powered sales associate on your storefront. Buyers can ask questions and get help finding the right products from your catalog. When buyers sign in with Shop, your Inbox agent can personalize replies using their preferences and purchase history from across Shopify. Run Inbox with or without the agent.
Stackend: Community transforms your Shopify store by blending AI-powered personal shopping assistance with an engaging community platform. Customers can create profiles, share insights, and connect through interactive features. Tailor, our AI assistant, delivers personalized recommendations, driving customer engagement and loyalty.
- Add chat to your store with a seamless workflow in Shopify.
- Manage conversations from online store chat and Shop app.
- Quickly understand who customers are with profile and cart details.
- Send product recommendations, photos, and discounts without leaving the chat.
- Blog Shopping feed – Mix your products with editorial content and Storytelling
- Rich Customer Profiles (With customer microshops and personal feeds.)
- Product Comments - Allow customers to help each-other find the perfect product
- Customer Community - increase loyalty and create a feeling of belonging.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Shopify Inbox |  Stackend |
|---|---|---|
| Detected stores | 226,705 | Not published |
| Net store change, 28 days | +4,205 | 0 |
| Stores added, 28 days | 5,785 | Not enough data |
| Big-brand share | 6% | Not enough data |
| Top store categories | Apparel & Accessories, Home & Garden, Health & Beauty | Not published |
| Top store countries | United States, United Kingdom, Canada | Not published |
Reviews
| Measure | Shopify Inbox | Stackend |
|---|---|---|
| App Store rating | 4.5 ★ | Not published |
| App Store reviews | 5,817 | Not published |
| New reviews, 28 days | 13 | Not enough data |
| Reviewers a year or more in | 53% | Not enough data |
Pricing
| Measure | Shopify Inbox | Stackend |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | No monthly plan listed | $15/month |
| Longest free trial | Not listed | 14 days |
| Plans listed | Not published | 1 |
Listing
| Measure | Shopify Inbox | Stackend |
|---|---|---|
| Shopify category rank | #3 | Not enough data |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Aug 14, 2019 | Feb 22, 2023 |
| Languages | 20 | 2 |
| Developer | Shopify | Stackend AB |
FAQ
Shopify Inbox and Stackend: common questions
- What features does each app list that the other doesn’t?
- Shopify Inbox lists 17 the others don’t mention, such as Business hours, Chat assignment, Chat buttons, Chat window. Stackend lists 2 the others don’t mention, such as AI chatbots, Upsell. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 5, 2026 for Shopify Inbox, Oct 13, 2026 for Stackend; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 5, 2026 for Shopify Inbox, Oct 13, 2026 for Stackend. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.